Manager Services

**** ******* ***** ****** ********* 612-***-****

Hudson, WI 54016 *.*********@*****.***

QUALIFICATIONS Motivated and Resourceful Human Services Professional with a

PROFILE demonstrated history of performance and initiative in diverse and

challenging environments.

Experienced in identifying client needs and implementing

appropriate services.

Skilled in communication and collaboration with multi-disciplinary

teams.

Highly organized, efficient and deadline driven time manager.

Successful in building trust and rapport with clients at all

levels.

Proficient in case management and prioritization; adept at client

advocacy and support.

EXPERTISE Case Management Experience Multi-Disciplinary Team

Working With Diverse Populations Collaboration

Client Rapport Building

Client Needs Identification Time Management & Organization

Adult, Child & Family Counseling Diffusing Volatile Situations

Client Advocacy & Support

Strong Interpersonal Skills

CAREER Developed working relationships with individuals from military,

HIGHLIGHTS local, and national agencies that provide services and resources.

Maintained referral information providing valuable resources to

soldiers and their Families.

Maintained accurate records of Soldiers, Family Members, and

volunteers on web-based data base. Identified deployed and

redeployed Soldiers and their Family Members. Ensured monthly

contact was maintained for Family Members of 895 deployed

Soldiers. Documented and referred Soldiers and Family Members to

appropriate services.

Assisted with planning and execution of Yellow Ribbon events.

Coordinated with agencies supporting military members to include

Military OneSource, Tricare, Military Family Life Consultants,

Employer Support of Guard and Reserves, etc. Ensured

availability of materials, resources, and subject matter experts

for briefings if applicable.

Delivered successful Family Programs presentations at Yellow

Ribbon events and at unit level trainings. Conveyed important

information to Soldiers and Family Members needed for the

preparation, sustainment, and reintegration stages of deployment.

As a Rehabilitation Case Manager at ProAct, Inc., developed and

maintained individual program plans for 35+ adults with

disabilities, employed independently in the community. Fostered

and enhanced positive relationships and trust with both clients

and employers. Promoted improved client confidence and ability

to work independently.

Developed and maintained ongoing contact with parents/guardians

and multidisciplinary professionals including social workers,

healthcare providers, residential services and agencies.

Collaborated with internal/external team members to review

progress, gain input and plan future goals and services to

promote successful outcomes.

Provided individual instruction in academics and daily living

skills for children with profound physical and developmental

disabilities at Cabot Public Schools. Used a variety of

strategies to motivate students to learn. Received positive

parent feedback for rapport with their children.

Created and coordinated Special Needs Connection, a successful

grass roots organization providing resources, support and

advocacy to approximately 75+ families on the Little Rock Air

Force Base. Commended by USAF Family Services for valuable

contributions and helpful, supportive program.

Rachel Stebbings

R sum of Professional Qualifications - Page 2

HUMAN SERVICES SERCO INC., Ft. Snelling, MN

EXPERIENCE Family Programs Assistant 2009 to present

Responsible for over 3,000 Soldiers and their Family Members of

the 372nd EN BDE and its down-trace units.

PROACT, INC., Eagan, MN

Rehabilitation Case Management 2008 to 2009

Managed a caseload of 37 clients with physical, mental health and

cognitive disabilities. Provided assistance with crisis

resolution.

ARKANSAS DEPARTMENT OF HUMAN SERVICES -, No. Little Rock, AR

CareLink Ombudsman/Volunteer Visitor 2004 to 2007

In weekly visits to area's long term nursing facility, evaluated

residential care, interacted with patients, and identified and

reported potential issues to Regional Ombudsman.

CABOT PUBLIC SCHOOLS, Cabot, AR

Paraprofessional - Cabot Junior High North 2005 to 2006

Provided daily instruction in personal care, academics and

community interaction for children with profound developmental

disabilities.

FAMILY SERVICES PROGRAM, Little Rock Air Force Base, Jacksonville,

AR

Fundraiser/Coordinator - Special Needs Connection 2001 to 2002

Researched, compiled, organized and maintained vital information

for area services.

Supported military families who had children with special needs in

a highly diverse socio-economic population.

EDUCATION UNIVERSITY OF ARKANSAS, Little Rock, AR 4.0 GPA

Completed graduate-level coursework in the following:

( Rehabilitation Foundations ( Psychopharmacology

( Theoretical Approaches to Counseling ( Intro to Research

and its Applications

( Medical Aspects of Disabilities ( Cross Cultural

Counseling

( Psychological Aspects of Disabilities

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, MD

Bachelor of Science in Psychology Dean's List

( Have attended various workshops and seminars in counseling

strategies, mental health and disability issues.

ADMINISTRATIVE HEIFER INTERNATIONAL, Little Rock, AR

EXPERIENCE Technical Information Specialist Assistant 2007 family

relocated to MN

LEARNING Rx, Little Rock, AR

Office Manager - for a 20-person office 2006 to 2007

COMMUNITY ( Volunteer Coordinator & Webmaster, HFC United 2008 to

2010

Promoting youth soccer teams in Hastings, MN

( Team Leader & Organizer, Arkansas Race for the Cure 2006

COMPUTER ( MS Office Suite ( Customized software (

Internet proficient ( Intranet experience

Contact this candidate