Sales Customer Service

Summary of Qualifications

. Excellent Communication Skills.

. Effective Problem Solver.

. Ability to build relationships internally and externally that prove

beneficial for any growing business.

Experience

Discover Financial Services 2007- Current

Collections Account Manager

Directly responded to card member inquiries and requests. Communicated

effectively with card members and peers alike while building relationships

with card members and peers to help illustrate Discover's brand promise.

Effectively multi-tasked while also performing basic functions in a

productive and timely manner. Provided excellent attention to detail and

provided service in an accurate and professional manner. Reviewed accounts

beyond 30 day delinquency to recover owed balances.

Key Contributions:

. Effectively implemented methods to resolve/recover monies.

. Recognized as MVP in collections 6 months in 2009.

. Promoted to Level 2 collections.

Safelite Auto Glass 2006-2007

District Sales Manager

Effectively built long lasting relationships clients in compliance with

company policy. Directly respond to customer requests and inquiries.

Key Contributions:

. Recognized as "Best in Sales"

. Provided exemplary customer service

.

Trilegiant 2002-2004

Sales Representative

Communicated effectively with clients and peers alike while building

relationships with clients and peers to help build a superior brand.

Effectively multi-tasked while also performing basic functions in a

productive and timely manner. Provided excellent attention to detail and

provided service in an accurate and professional manner.

Key Contributions:

. Innovated new sales techniques.

. Recognized by company as High Sales contributor.

Education

Franklin University 2007-Current

Double Major in Business Administration and Human Resources

Professional Organizations & Skills

. 55 WPM

. Microsoft Excel

. Microsoft Word

. Microsoft PowerPoint

. Internet Explorer/Netscape

. Adobe

. Lotus Notes

. Avaya IP

. IEX/Webstation Scheduling

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