Customer Service Sales

Laura J. Daniel

**** ******* **. ********** ***** Virginia 23062

Phone: 813-***-**** Email: ********@***.***

EDUCATION

OLD DOMINION UNIVERSITY Norfolk, VA

BA in Theatre Performance, Concentration in Health and Wellness, May 2009

EMPLOYMENT EXPERIENCE

BLOCKBUSTER VIDEO Yorktown, VA

Shift Leader (2009-present)

. Directs employees in the creation of a positive customer experience

that includes resolving customer issues as needed

. Meets sales goals set by store manager

. Assigns individual shift goals to employees and follows up with each

of them to ensure delivery of goals.

. Ensures that proper inventory, cash controls, and loss prevention

procedures are in place and followed.

. Ensures store appearance and merchandising is in compliance with

ongoing marketing programs

JCPENNEY Newport News, VA

Catalog Sales Assistant (2009-present)

. Receives weekly shipments and processes them in CPOS system

. Answers multi-line phone system

. Handles customer inquiries

. Meets daily sales quotas

WILLIAMSBURG PLANTATION RESORT Grafton, VA

Customer Service Associate (Spring 2009)

. Called several candidates per day to discuss timeshare options

. Gathered information about travel history

. Discussed the benefits of utilizing the resort

. Met daily sales quotas

REGATTAS RESTAURANT Williamsburg, VA

Head Server (2007-2008)

. Maintained a high level of customer service while serving resort

patrons

. Trained new servers on Micros system and general server

responsibilities

. Delegated tasks to all servers and assisted with scheduling

FAIRFIELD INN MARIOTT Tampa, VA

Front Desk Manager/Night Auditor (2006)

. Answered a multi-line phone system

. Performed data entry tasks such as daily check-ins/check-outs

. Inputted reservations into database

. Printed reports and organized information for managers

OTHER RELATED SKILLS

Computer Skills: Microsoft Office Suite (Word, Excel, Access, Power Point)

Typing Speed: 55wpm

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