Customer Service Design

Gary W. Hansen - Page *

Gary W. Hansen

*** **** ****** ****** • Oshkosh, WI 54901 • 920-***-**** • ***.******@*****.***

BACKGROUND SUMMARY

Energetic and experienced Design and Construction Professional with excellent analytical, organizational, creative, and customer-relation skills who has demonstrated abilities in formulating business requirements and supporting documentation, successfully managing project scope, risks, and issues. Proficient in MS Word, internet research, Autocad R12, Cabnetware, AutoSketch R7 and other business applications.

PROFESSIONAL EXPERIENCE

Interior Solutions, Inc. 2010 – Present

Interior Systems, Inc. (ISI). Since 1979, ISI has been bringing interior design/build solutions to leading companies around the globe. Specializing in restaurant, retail and education industries, we help businesses get noticed.

Millwork Fabricator

1. Fabricate millwork consisting of laminated walls, soffits, commercial displays, casings, menu toppers, signage, cabinets thresholds, countertops.

Dream Kitchens, Inc. Madison, WI 2004 – 2009

Renowned for superior customer service and recognized as an industry leader specializing in kitchen and bath cabinets, media rooms, entertainment areas, remodels, and additions.

Lead Installer/Finish Carpenter

Dream Kitchens “Cabinet Install Division” is one of Wisconsin’s premier providers of top-notch customer service and timely and accurate installations.

1. Managed install crews ranging from two to five workers on various projects ranging from $100,000 to $650,000

2. Coordinated launch efforts of setting up and tearing down necessary machinery at the start and end of every installation

3. Trained staff regarding setup, installation, clean up and safety procedures

4. Created a three-step process for jobsite prepping, field measure verification and delivery of cabinets and materials

5. Researched and acquired materials that ultimately saved the company money regarding installation procedures

6. Experience in remodeling, restoration and demolition work

Trim Specialists, Inc. Watertown, WI 2003 – 2004

Trim Specialists specializes in residential and commercial millwork installations ranging from single family homes, multi-family units, and commercial projects.

Kitchen and Bath Installer/Finish Carpenter

1. Lead installer of kitchen and bath cabinets for projects ranging from $25,000 to $1.6 million

2. Worked within the guidelines of today’s standards and procedures

3. Coordinated with subcontractors and project managers to ensure smooth and accurate installation process

MLN Industries, Inc. McHenry, IL 1998 – 2003

MLN Industries is a commercial millwork installations company that specializes in multi-family units and condominiums.

Finish Carpenter

1. Installed millwork consisting of exterior and interior doors, fire doors, casings, base molding, hardware, thresholds, crown, dentil, inverted base, and countertops

Studio Design, Inc. North Lake, WI 1996 – 1998

High-end Furniture Design and Cabinet Company specializing in Home Theaters, Kitchens, Baths and Customized Furniture components.

Kitchen/Bath and Furniture Designer

1. Oversaw all aspects of final design from concept drawings to manufacturing

1. Successfully integrated Auto-Sketch R7 into the design and manufacturing process

2. Assisted in field measures, client meetings, shop meetings

3. Provided cutting lists, purchasing orders, change orders, working drawings and shop drawings

4. Answered phones in regards to ordering, purchasing, shipping, manufacturing issues, appliance specifications and customer-related inquiries

EDUCATION

1. Menomonee Falls North High School – Menomonee Falls, WI

2. ITT Technical Institute – Greenfield, WI

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