Customer Service Manager
Resume:
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JAMIE HALPIN
RELEVANT EXPERIENCE
Administration/Management
Facilitated monthly meetings with managers, shift supervisors and
team members to identify and resolve issues
Analyzed sales and statistics to determine appropriate man hour usage
Managed case files for Probate and Children’s Division most being confidential
cases
Processed calendar requests such as setting hearings, meetings and all leave
requests
Processed pleadings, screening cases for compliance with Civil Rules and Alaska
Statutes, motion tracking, sent deficiencies and appointed attorneys
Handled deposits as well as prepared weekly payroll and labor reports
Technology
Knowledge on operating office equipment such as copiers, computers, typewriters,
fax machines, scanners and microfilm equipment
Use of Microsoft Office applications including Word, Access, Excel, PowerPoint and
Outlook
Experience working with various secure and highly confidential court and bank
programs
Communication and Client Relations
Answered a high volume of incoming calls while accurately inputting information
into the database
Contact person for public, attorneys, State and Federal Agencies and other court
personnel regarding anything related to divisional filings, hearings, calendaring and
other court proceedings
Effectively managed Masters and Magistrates schedules by keeping in constant
contact about changes to schedules as well as detailed written communication.
EMPLOYMENT HISTORY
Legal Technician State of Alaska Anchorage, AK June 2009 present
Deputy Clerk II State of Alaska Anchorage, AK Oct. 2008 June 2009
Personal Banker Wells Fargo Anchorage, AK April 2007 Oct. 2008
Teller Wells Fargo Anchorage, AK Sept. 2006 April 2007
Shift Manager Starbucks Anchorage, AK June 2005 Sept. 2006
Partner, Barista Starbucks Raleigh, NC Jan. 2005 June 2005
Shift Manager Caribou Coffee Cary, NC July 1997 Dec. 2004
EDUCATION
Bachelor of Science, School of Criminal Justice March 2005
American InterContinental University
Major: Criminal Justice
Related course work: Criminal justice studies, criminal procedures, drugs and
crime, administration, probation and parole, victimology, law and evidence,
and criminal procedures.
Associate in Science December 2001
Cape Fear Community College Wilmington, NC
REFERENCES
Rebecca More Debby Brunton
Learning and Sales Development Judicial Assistant
Wells Fargo Bank Alaska Court System
301 W Northern Lights Blvd. 303 K Street
Anchorage, AK 99503 Anchorage, AK 99501
abke9t@r.postjobfree.com abke9t@r.postjobfree.com
Cynthia Siler Tiffany Harkleroad
Legal Technician Criminal Supervisor
Alaska Court System Alaska Court System
303 K Street 303 K Street
Anchorage, AK 99501 Anchorage, AK 99501
abke9t@r.postjobfree.com abke9t@r.postjobfree.com
Annie Keirns Master Jonathon Lack
Legal Technician Court Master
Alaska Court System Alaska Court System
303 K Street 303 K Street
Anchorage, AK 99501 Anchorage, AK 99501
abke9t@r.postjobfree.com abke9t@r.postjobfree.com
Jamie Halpin
812 Knollwood Drive
Apex, NC 27502
abke9t@r.postjobfree.com
July 27, 2010
Dear Sir or Madam,
I was very excited to see the postings for a few positions within K & L Gates Law Offices. I will be
relocating to the area in August, and am seeking a position where I can utilize my versatile skills in
customer service, event planning and organization. I know you will read many cover letters & resumes,
and can assure you that mine is worth the time.
In short, I am a hard worker. My diverse history has provided me with the ability to think on my fee and
solve problems. I am an excellent communicator (written and verbal) and genuinely enjoy working with
people. I am also a self starter, have experience in general office duties, computer applications, and have
planned and led many programs, classes and events.
I would be an asset to your business and believe that I would be a good candidate because I look forward
to a job that will use and build on the skills that I have as well as challenge me to always learn new things.
Thank you for your consideration and I look forward to hearing from you.
Respectfully Yours,
Jamie Halpin
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