KARIEMA BROWN

**** ******* **.

AUGUSTA, GA *****

706-***-****

abke94@r.postjobfree.com

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Objective: A challenging position which would effectively utilize prior

experience, training, and abilities offering opportunities for professional

growth and advancement.

EXPERIENCE:

Jun 2004-Aug 2009 Amara Health Care Augusta, GA

Patient Care Technician

• Provided nursing care in accordance with residents care policies and

procedures.

• Obtained specimens, weights, and vital signs of the residents.

• Assisted residents with bathing, dressing, hygiene, and grooming.

Sep 2000-May 2003 Sitel Corp. Augusta, GA

Customer Service Rep/Technician

• Responded to inbound service calls in a fast-paced, high-volume call

center.

• Assisted customers with inquiries and troubleshooting.

• Built a rapport with members and proposed services based on their

account history to help minimized their monthly bill.

Oct 1997-Feb 1999 Future Call Augusta, GA

Supervisor

• Monitored the performance of the team to ensure a productive work

environment.

• Motivated the team to achieve personal goals and to consistently meet

expected quotas.

Ensured work flow efficiencies, customer service excellence, and quality

assurance.

EDUCATION:

Apr 2003-June 2003 Augusta Technical College Augusta,GA

Patient Care Technician Certificate

Business Administrative Technology (currently pursuing)

Aug 1990-Jun 1994 College bound/Academic High School Diploma

Augusta, GA

Skills:

• Microsoft OfficeWord/ Excel

• Microsoft PowerPoint

• SAP software

• Type 60 wpm

References

Available upon Request

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