Sales Data Entry

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DAVID H. PFENNIG

**** ******** **., ********, ** 14094 . 303-***-**** .

*********@*****.***

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PROFESSIONAL OBJECTIVE

To pursue a career in federal government with an agency of the

Department of Interior, preferably in a policy analyst or program manager

capacity.

EDUCATION

Master of Arts - Public Administration (Dec, 2010)

University of Colorado Denver

GPA: 3.85 on a 4.0 scale

Bachelor of Arts - Political Science (May, 2004)

State University of New York at Fredonia

GPA: 3.05 on a 4.0 scale

WORK EXPERIENCE

Transaction Services Representative I: Citigroup through Adecco

December 2009 - Present

$11.00 hourly

? Provide transactional processing support for respective product,

provide creative solutions to reduce errors and endure adherence to audit

and control policies, utilize technical knowledge in order to deliver

quality service and archive operating efficiency, participate in activities

related to compliance with procedures and control, meet/exceed departmental

quality and productivity standards for all functions of data entry, perform

multiple transactions of moderate complexity to achieve operating

efficiency and high level of productivity, and exhibiting strong data entry

keying abilities - 8,500 keystrokes per hour.

Order Management Specialist: Sun Microsystems through PrO Unlimited

February 2009 - June 2009

$15.50/hourly. Reason for leaving: Company acquired by Oracle, RIF.

? Interfaced with customers, sales, quotations, and inter-departmental

employees to import, process, and secure orders. Answered inquiries,

problem solved, and provided resolutions to issues on orders, quotes,

products, and services. Obtained or clarified data center information

required to produce orders or booking packages. Extensively trained to

assist the Global Sales and Services Support Center during the IBIS D4

release and implementation.

HTML Admin: Sun Microsystems through Randstad

June 2008 - February 2009

$14.00/hourly. Reason for leaving: Contract. All projects completed.

? As part of a team, worked on the design, development and the global

launch of SunSpace, the next-generation Social Networking based Global

Sales and Services' Enterprise 2.0 portal.

? Media Wiki (Cepedia) to confluence (Sunspace) migration, wiki coding

by hand, spreadsheets, video editing, file migration

PC/Network Field Technician: Kroger through Southeastern Enterprises,

Inc.

June 2007 - December 2008

$20.00/hourly. Reason for leaving: Contract. All projects completed.

[Loaf 'n Jug Division, Kwik Shop Division, King Soopers/City Markets

Division]

? Wireless network security updates, server installations, switch and

access point installations, weigh - scale conversions, firmware updates,

scripting, POS installations, troubleshooting

SKILLS AND ABILITIES

? Skilled in Microsoft Office Suite, Windows OS (all platforms), Unix,

Solaris, Oracle ERP 10.7 + 11i

? Competent with Wiki and HTML coding

? Knowledgeable in SPSS and social science statistics

? Graduate level education in administrative law, civil rights, public

policy, public financial mgmt.,

public personnel administration, public sector technology, and

research methods.

? Published through the Department of Academic Affairs, SUNY Fredonia:

"Faculty and

Student Usage of Reed Library," 2004.

? Ability to analyze quantitative and qualitative data, conduct

literature reviews, draft and edit

presentations, write policy analyses, briefing papers, requests for

proposals, memorandums, etc.

Contact this candidate