Manager Quality Assurance

Daryl C. Mathis

abke86@r.postjobfree.com

919-***-**** home 919-***-**** cell

Education

Fayetteville State University Fayetteville, NC

Bachelor of Science; Mathematics 1999

Experience

Blue Cross Blue Shield of North Carolina Durham, NC

Business Analyst 01/08 to 08/09

. Retrieved submitted escalated matters for resolution from QuickBase

and researched support solutions

. Collaborated with finance, audit and risk management staff to reduce

errors found on external audits SAS-70

. Analyzed in detail procedures, productivity and customer feedback to

create a more accurate claims process

. Assisted to develop business initiatives with subject matter experts

(SMEs), lessening daily processor tasks

. Interfaced with project teams through meetings and discussions to

better understand project requirements

. Developed and executed communication plans; changed managerial

approach affecting claims processing

. Increased efficiency by creating policies and revising desk-level

procedures using SharePoint software

. Facilitated website updates using Interwoven to produce user friendly

step-by-step process documentation

. Collaborated with project teams to provide operational training to

business units, decreasing errors/rework

Nomaco K-Flex Louisburg, NC

Logistics Coordinator 07/06 to 12/07

. Studied, developed and implemented processes to improve efficiency

and enhance daily shipping levels

. Performed financial and cost analysis as responsible party for

management of company's financial resources

. Facilitated inventory management through cycle counting; shipped

orders correctly, minimizing backorders

. Minimized costs while ensuring product availability, worked under

tight deadlines and short lead times

. Communicated with dispatch of LTL terminals for scheduling; updated

dispatch of truck status accordingly

. Built strong relationships with carriers by consistently arranging

freight to maximize use of trailer capacity

. Responded to customer orders in a timely fashion by ensuring customer

delivery dates were met on time

. Verified that freight was loaded/unloaded properly with correct

documentation to meet all regulations

. Performed raw materials audits, trailer audits of shipping/receiving

docks and yard accounting for inventory

. Processed overages, shorts and damages (OS&D) prior to closure of

sales orders to minimize inventory errors

. Completed shipping/delivery receipts and shipped outgoing materials

with correct manifests on trailers

Wal-Mart Distribution Center Henderson, NC

Quality Assurance Manager 12/05 to 05/06

. Conducted audits during order process and provided feedback to

shipping managers regarding discrepancies

. Analyzed voids, adjustments and damages using Radio Frequency (RF) or

reports of exceptions origination

. Coached and educated team members to improve inventory control and

inbound/outbound functions

. Created a responsible and efficient team; encouraged team members in

the development of workable ideas

. Collaborated with managers and staff to ensure that the quality

assurance team/system functioned properly

. Conducted cycle research to determine on-hand balances, ensuring

completion of scheduled store orders

. Maintained inventory accuracy, ensuring that new item profiling was

store-aisle compliant for ease of receipt

. Completed receiving verification on a daily basis and reconciled

outstanding issues prior to end of shift

Daryl C. mathis

abke86@r.postjobfree.com

919-***-**** home 919-***-**** cell

Continued - Page 2

Experience

Wal-Mart Distribution Smyrna, DE

Process Flow Control Manager 07/03 to 12/05

. Balanced staffing by shifting associates to distribution center areas

that would maximize efficiency of inbound and outbound functions of a 1.4

million square foot facility, increasing total through-put up to 10% daily

. Forecasted workloads to better route orders to conveyor system,

leaving trailers free for use in other areas

. Supervised subordinates responsible for individual workstations;

supplied system feedback and operational direction to improve individual

performance levels and to provide premium service to external customers

. Accessed, retrieved and compiled statistical data with Accu-Sort

System Monitor software and Microsoft Excel

. Presented data reflecting both successes and challenges to senior

staff in order to improve operations index

. Inspected Rapid-Sort system, identifying potential faults which would

have caused down-time in all areas

. Utilized system monitor's statistical software on an hourly basis to

assess shipping status and hourly trends

. Performed audits of cases to be shipped and matched labels to

products in order to decrease shipping errors

. Analyzed and streamlined facility's processes to minimize associate

handling of product; reported data results

Sam's Club Fayetteville, NC

Receiving Dock Associate 02/02 to 07/03

. Maintained warehouse integrity; unloaded and verified merchandise;

completed required documentation

. Organized incoming products, allocating items to sales floor

replenishment, customer pickup or storage areas

. Checked the quantity and quality of merchandise, resulting in

significantly less damages and item markdowns

. Interacted with drivers and associates to maintain accurate and

consistent calculations of all received items

. Keyed warehouse inventory; received deliveries, processed billing

invoices and assembled floor displays

Nortel Networks Research Triangle Park, NC

Network Technician 07/00 to 07/01

. Performed site grounding, system hardware and cable installation

while analyzing and resolving issues onsite

. Installed and maintained fiber optic network transmission equipment,

including upgrades of current systems

. Initiated pre-installation project meetings focusing on product

specification standards and site requirements

. Executed DC power runs from plant site to equipment using ladder rack

and fiber ducting cable management

. Handled the execution of project activities, including accounting for

schedules, costs and overall job quality

. Serviced and maintained multiple vendor networks spanning wireless

and optical technologies and systems

. Provided reports on project status and performance; finalized hand-

off to commissioning of equipment

Technical Skills:

Intermediate: Web Content Management Software, PowerMHS EXTRA, ITS,

Document Direct

Proficient: Microsoft (Access, Excel Outlook, Word, Visio), SharePoint,

QuickBase, Envision, Power Point

Contact this candidate