Customer Service Representative

Felicia L Davis

**** ****** ***** **.

Conyers, Ga. 30094

Phone: 678-***-****

************@**********.***

OBJECTIVE:

To gain employment in a field where I am able to use my skills and

education to excel in a professional environment.

EXPERIENCE:

Georgia Department of Labor (05/2007-PRESENT) Stone

Mountain, GA

Program Assistant

. Rendering first level administrative determinations on contested

unemployment insurance benefit claims.

. Providing technical assistance to adjudicators in claims on unusual

and complex cases.

. Performed administrative duties and made sure claim decisions are

reviewed and mailed in a timely manner.

Quality Inn (01/2004 - 11/2006) Atlanta, GA

Front Desk/Accounting Clerk

. Responsible for registering arriving guest, assigning rooms, and

checking out guest upon departure

. Review invoices for approvals and coding, review invoices for

compliance with the company's financial policies and procedures, input

invoices into system, match with purchase order if appropriate, and

ensure payment information is correct.

. Make contact with customers on accounts with delinquent balances.

Incomm (01/2002- 04/2004) Atlanta, Ga.

Customer Service Representative

. call Troubleshooting with correct codes to assist technicians with

turning off and restoring service.

. Performing proper telephone etiquette, allowing the customer's need to

be understood and met, while also Assist customers with payments not

posting to correct accounts, issuing credits to customer's accounts,

and setting customers up on payment plans.

. maintaining control of the.

EDUCATION:

Customer Service Tactics Training (2003) Decatur, GA

CSR Certificate

Stone Mountain High (1997-2001) Stone

Mountain, GA

Diploma

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