Quality Assurance Sales

Process Management / Business Analyst

Demonstrated ability to identify inefficiencies; and develop and institute cost

effective, creative solutions. Experienced in implementing various processes in

fast-paced regulatory and production driven environments. Recognized for

excellence in writing procedures, guidelines, and other documentation.

Competencies & Characteristics

Risk analysis Writing, Content/ Copy editing Business

Quality assurance Conflict/ ambiguity management applications

Data research and analysis Legal/ Compliance fact finding MS Office Suite

Training, directing, and Distinctive interpretation and SharePoint

coaching diplomacy Adobe Acrobat

Project planning and Critical reasoning Standard

management

PROFESSIONAL EXPERIENCE

Funding Services, Symetra Financial Bellevue, Washington 2005 - June

2010

Quality Assurance Analyst (2008-June 2010)

Supervisory role to a staff of eight. Manage the quality of operations,

procedures, training, and employee performance. Worked effectively and maintained

positive relationships cross-functionally, with senior management, and with

clients. Wrote and maintained library of procedures, manuals, contracting, and

legal templates.

Provided control measures that reduced risk by error and fraud and developed

budget conscious solutions/action plans resolving potential risks and issues while

managing content and compliance

Improved overall processing efficiency by 33%

Reviewed and approved ~290-580 pages daily

Intermediary to 50+ service and production vendors, 20 multi-tiered/

cross-functional staff, and client escalations

Assessed risk margins of high volume production (~4500 files or ~$13.9 mil

annually)

Case Manager (2005 - 2008)

Established viability, credibility, and profitability for ~300 to 400 files

annually. Coordinated clients, vendors, and courts to complete each transaction

while ensuring legal documents were prepared in accordance with applicable laws

and relevant compliance and statutory requirements were followed.

Successfully completed ~1150 transactions for a broad socio-economic client base

Peer reviews for Quality, Compliance, and Content

Compiled quick reference of statute variances that was adopted by department

Formalized departmental procedures and underwriting guideline

Performed audit functions and prepared documentation for compliance review

Prime Plan LLC Bellevue, Washington 2004 - 2005

Underwriting

Oversaw the process of purchasing various insurance/ financial products and

completing contractual and regulatory documents for independent insurance agents

and multiple brokerages with seven insurance carriers and trained/ mentored new

employees on processes and procedures.

Managed high volume caseload of 200+ files for wholesale division

BISYS Disability Insurance Center Bellevue, Washington 2002 - 2004

Client Services

Reviewed and processed applications, policies, and other legal documents for

national accounts and independent insurance agencies with eight insurance carriers

within established guidelines.

Met compliance requirements for securing confidential medical and financial

information

Maintained methodical electronic and manual record keeping of each file for

appropriate follow-up through finalization of process

Collected and processed initial premiums to maintain/ exceed sales goals for all

parties

Provided and maintained product education and support services (marketing,

proposals, supplies)

Contributed to department exceeding annual sales goal by 15%

Metrocall Bellevue, Washington 2000 - 2001

National Accounts

Implemented and processed service and equipment requests for four national

accounts.

Provided arbitration, technical, billing, and emergency support to end users and

b2b contacts

Maintained detailed records of transactions for tracking and reporting purposes

Wescosa Northwest Kent, Washington 1999 - 2000

Sales/ Office Support

Processed sales orders for wholesale accounts and provided general office support.

Cross-trained in billing and warehouse fulfillment for seasonal fluctuations and

transitional periods

EDUCATION AND LICENSES

Notary Public current -

2014

Continued Education coursework at Bellevue College 2000 - 2001

PROFESSIONAL DEVELOPMENT

SharePoint Design and Development, Ramco May 2010

"Business Writing for the Information Age", Crisp Fifty Minute Dec. 2009

Crucial Conversations, VitalSmarts Sept. 2009

Meeting Facilitation Skills, Development Dimensions International Mar. 2008

Situational Leadership, The Ken Blanchard Companies Jan. 2007

Achieving Your Highest Priorities, Franklin Covey Mar. 2006

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Honeylieg Fauson

28123 238th Avenue SE[pic] Maple Valley[pic] Washington[pic] 98038 [pic]

abke7m@r.postjobfree.com [pic] 206-***-****

http://www.linkedin.com/in/honeyfauson

Contact this candidate