Customer Service Manager

**** ******* **** *****

Plaza Dr. NW 209-***-****

#8D. Home Phone

Albuquerque, NM 505-***-****

***** *****:

lrocha1720@yahoo.

com

Lisa Rocha

Objective Obtain a position that will utilize my clerical skills,

strong people skills, organizational abilities, and

business experience.

Work Experience JCPenney Logistic Center / Retail June 2007 ~

Present

Albuquerque, NM - Sales Support Associate

Provides customer service, replenish merchandise to the

sales floor,

maintains the fitting rooms.

Lathrop, Ca - Senior Detail Assistant

(Timekeeper/Health & Safety)

Generates daily reports and daily attendance of hourly

associates.

Responsible for balancing hours of reports with time

sheets provided

from the supervisors to ensure accuracy of hours.

Processes payroll on a weekly basis.

Provides a daily labor carryover report to management.

Enters the monthly number of hours on the OSHA 300

online as well as maintaining the OSHA log for the

facility.

Maintains and updates the workers compensation files of

injured associates.

Prepares the minutes from monthly safety committee

meetings.

In addition performs assigned duties by management.

Leggett & Platt, Inc. June

2004 ~ Dec. 2006

Tracy, Ca

Accounts Payable Clerk

Responsible for matching invoices with PO's and

receivers

Process invoices with attached documents for payment on

EPS for ensuring accurate accounting of expenses and

timely payment of all bills.

Enter voucher information on spreadsheets by dept.

Maintained and update of any vendor changes.

Answered incoming calls.

Check daily mail.

In addition performed assigned duties by Office

Manager.

HR/Safety Coordinator

Responsible for posting ads online and in local

newspaper when needed..

Orientate new hire applicants..

Process new hire and terminations data on to LPCS.

Monthly I-9 checks, and vacation accruals.

Orientate and maintained medical, dental and/or

retirement programs to employees once 90 day probation

is completed, as well as open enrollment periods.

Provide and orientate safety awareness to employees

from temp. agency when needed

Weekly fire inspection on fire extinguishers and

risors.

Monthly plant inspections.

Responsible for holding weekly safety meetings to all

employees.

Process workers comp. forms of injured employees, as

well as maintaining OSHA log.

Process monthly and quarterly HR/Safety reports to

Mgmt.

Cont'd

Payroll Clerk

Calculated and entered employees hours on excel

spreadsheet on weekly basis.

Entered hours on LPCS, transmitted to Corp Office.

Processed new hires and termination data online.

Maintained personnel files, ensuring accuracy of all

employee information.

Verified monthly medical invoice for participant

accuracy.

Notified HR/Safety Manager of 90 day completion of

hourly employees.

Entered any employee changes online as well as rate

changes approved by mgmt.

Processed weekly overtime reports to all supervisors.

Allocate journal entries of wages to depts.

Distributed weekly payroll checks to supervisors

In addition performed assigned duties by Office and

HR/Safety Manager

Sodexho/Marriott Corp. Svcs. May 1986

~ Jan. 2002

Sunnyvale, Santa Clara & Cupertino, CA

Fleet Supervisor, Hewlett Packard - Cupertino Site

Responsible for supervising three Fleet Office Staff

and nine Fleet Technicians ensuring all tasks were

completed in a timely manner

Provide excellent Customer Service for both Internal

and External Hewlett-Packard Customers

Entered daily data information on excel spreadsheet.

Maintain all Hewlett-Packard company vehicles through

proper coordination of Fleet Technicians, ensuring all

vehicles received washes, fuel, and scheduled

maintenance

Coordinate Annual Fleet Car Sales including

facilitating the communication between Hewlett-Packard,

Ford and various Auto Auctions across the U.S. during

the sale and delivery of company vehicles

Monthly Fleet meetings with Sodexho Mgmt. & HP Program

Manager.

Bookkeeper, Hewlett Packard - Santa Clara & Cupertino

Sites

Weekly duties included entering hours of employees from

payroll spreadsheets approved supervisors to be entered

on MARRPAY.

Process weekly transmittals of incoming invoices into

CACS, insuring accurate accounting of expenses and

timely payment of bills

Maintained personnel files, ensuring accuracy of all

employee information within MARRPAY Payroll System

Distributed and process of medical, dental & retirement

programs, entered hourly rate changes approved by upper

mgmt.

Responsible for all cash handling including the

auditing of cashier's cash drawers and the daily

preparation of deposits in accordance with all company

directives

Processed catering billing into CACS.

Weekly transfer journal entries between Sodexho units.

Generated financial reports for management, and

transmitted these reports electronically to the Corp.

Accounting Department In addition performed assigned

duties by General Manager.

Computer Skills Microsoft Windows, (Excel, Word & Outlook), PeopleSoft,

CACS, MARRPAY, LPCS, LOCS and 10key

References Upon Requests

Contact this candidate