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Customer Service Manager

Location:
Ramona, CA, 92065
Posted:
October 01, 2010

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Resume:

Shawna Henry

**** ****** **

Ramona Ca, *****

(Hm) 760-***-****

(Cell) 760-***-****

Objective: To contribute to your organization through a lifetime of equine and animal

experience, customer service, retail, managerial, and computer experience.

Work History:

April 2009 – May 2010

Ramona Animal hospital

1735 Main St

Ramona Ca 92065

760-***-****

Responsibilities included: Inputting doctors notes into DV Max program, placing IV

catheters, drawing blood, running lab work on Lasercyte vet lab, animal restraint,

creating estimates and invoices, taking radiographs, developing with automatic

processor, medicating patients, assisting with surgery, euthanizing sick or debilitated

animals, monitoring heart rates on surgery patients, bandaging wounds, trimming nails,

taking temperatures, getting history on patients, dental prophies, filling Rx, making

surgery packs, scheduling appointments, daily cleaning and disinfecting, laundry,

stocking exam rooms, and general husbandry.

Reason for leaving: My mother was not doing well medically, and my sister got in a car

accident so I went to New Mexico to help with their pet store and dog grooming business.

I started out as a volunteer and was working two jobs, then was hired on full time.

Feb 2007- Feb 2010

Ransom Brothers

532 Main St

Ramona Ca 92065

760-***-****

Responsibilities included: Customer service, answer phones, take messages, filing,

inventory control, receiving, pricing and putting away merchandise, lumber bids and

orders, window take offs orders, and quotes, general office duties, configuring contractor

pricing and board footage, mathematically configuring quotes for lumber and decking

materials, helping employees and management with computer program (iQ, for Andersen

windows, Activant POS, Milgard computer software, Eagle for windows). I also have

some experience with Word Perfect, Microsoft Word, and Outlook Express, meeting with

vendors for Product knowledge, constant contact with owner over computer issues via e-

mail and phone, documenting all computer issues, checking input on quotes and orders

by other employees. My average typing speed is 43 wpm.

Reason for leaving: I needed to get my hours in for my practicum to get my first year of

schooling completed and couldn’t get the time off I needed to do it, so unfortunately I had

to quit.

May 2006- Feb 2007

The livery feed & ranch supply

2437 Main St

Ramona Ca 92065

760-***-****

Responsibilities included: Delegating work details, scheduling employees, hiring,

termination of employment, customer relations, buyer, payroll, cashier (when needed),

updating catalogs, customer complaints and questions, ordering office supplies,

merchandising, resolving computer issues, answering phones, taking messages, handling

employee issues, configuring pricing, training employees to use all electronic devices

( Wrangler VF, Activant).

Reason for leaving: I was not being compensated for my duties as a store manager.

Ransom Brothers offered me more money to go back so that is what I did.

Nov 1989- Feb 2007

Ransom Brothers

532 B St

Ramona Ca 92065

760-***-****

Responsibilities included: Customer service, cashier, making keys, making paint,

merchandising, checking in merchandise, ordering, filing, taking messages, balancing

cash drawer, opening and closing lumber yard, answering phone, inventory, special

orders for non-stock merchandise, greeting customers, pricing, putting merchandise

away, lumber bids and take offs, ordering windows, and general cleaning.

Reason for leaving: I had been there for 17 yrs and wanted to try something different.

About me:

I am a very hard worker, am very punctual, get along well with other employees and

customers. I am self motivated and try to find things to do during slow periods.

I am half way through my second year of veterinary technology school. I am a certified

Equine massage therapist (but not practicing). I have been around equine my whole life.

Growing up we had a small breeding program and I have bred some horses as an adult.

We have had cattle, pigs, chickens, sheep, goats, cats, dogs, birds, fish and turtles. I

worked on a Llama farm as a young kid grooming. I also worked at a thoroughbred farm

(Golden Eagle) right out of high school. I trained horses for people as a kid to buy my

first car.

References:

Dr. Christopher George (DVM)

760-***-****

Dr. Mary Kayser (DVM)

760-***-****

Jenny Forward (President of SMI manufacturing)

858-***-**** Wk

760-***-**** Hm

Mark Hawk (Manager Ransom Brothers)

760-***-**** Wk

760-***-**** Hm



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