Customer Service Sales
Resume:
TABITHA M. THOMPSON
Columbus, Ohio 43240
****************@*****.***
EDUCATION
Bachelor of Business Administration
DeVry University
Concentration: Sales and Marketing: GPA 3.06
Anticipated Graduation: March 2011
PROFESSIONAL EXPERIENCE
Sales Support/Receptionist, Diamond Cellar
10/2010 - Present
. Answer all incoming calls on a multi-line telephone system.
. Build and maintain customer relationships.
. Complete stock appraisals for all items purchased the day before.
. Greet all customers and direct them to the appropriate person or area.
. Provide administrative support for all staff members such as working
on general projects and inputting contacts.
Registrar Coordinator, DeVry University
01/2009 - 10/2010
. Assist students with scheduling classes.
. Assist students with academic appeals and advise students of academic
progress.
. Process paperwork and data entry associated with undergraduate student
scheduling and enrollment activities with adherence to academic
policies and procedures.
. Prepare and coordinate all scholarship student activities.
. Prepare and maintain reports for academic use such as resumes and
auditing graduate files.
. Assist the front desk with opening and logging mail, education
verifications, transcript requests, multi-line telephones, and
customer service
Associate Director of Marketing, DeVry Student Association
02/2007 - 01/2009
. Serve as primary contact for the American Red Cross Blood Drives
hosted by DeVry.
. Member of a three person team that plans and organizes all student
activities on DeVry Columbus Campus.
. Maintain excellent customer service while working front desk in the
Student Services department.
. Advertise upcoming events using multiple methods such as: flyers,
posters, murals, etc.
. Print student ID's for all students that attend campus.
SKILLS AND KNOWLEDGE
. Intermediate knowledge of entire Microsoft Office Package.
. Administrative Assistance experience includes:
o Filing, telephony, front desk coverage, student assistance, and
record keeping.
. Highly motivated with excellent customer service and communication
skills.
. Attention to details and excellent time management skills.
TABITHA M. THOMPSON
8290 Mira Street
Columbus, Ohio 43240
****************@*****.***
REFERENCES:
Kathy S. Hoff
DeVry University
Dean of Student Affairs
*****@*****.***
Michele Hoppe
DeVry University
Counselor
******@*****.***
Amanda Stoots
DeVry University
Career Advisor
*******@*****.***
Contact this candidate