Manager Customer Service

[pic]

Marcia Muchler

**** **** ******* *** #*, Macedon, NY 14502

585-***-****

********@*****.***

Objective To obtain a position that will utilize my training, my

administrative skills, and my experience in accounting,

sales, and serving customers.

Skills Accounts Receivable and Accounts Payable procedures

Enjoys working with the public and demonstrates good

customer service skills

Computer Experience: Windows, Microsoft Word, Internet,

Excel, Outlook Express, and Syteline.

Ability to multi-task and organize

Employee training, motivating, and encouragement

Creativity in design, planning, and brainstorming

Communicating and rapport building

Education A.A.S. Retail Business Management

Finger Lakes Community College

Canandaigua, NY

12/04

Penn Yan Academy

Penn Yan, NY

2001

Experience Accounts Receivable

W.A. Krapf dba Magnatag Visible Systems, Macedon, NY

3/08-10/08

Daily invoice billing

Processed and Reconciled check and credit card payments

for deposits

Followed up on open invoices

Trained in accounts payable functions including entering

and paying vendor invoices, printing checks, payroll, and

maintain a bank ledger.

Sort and delivered daily mail

Waitress/ Server

Atanas Restaurant, Ontario, NY 3/07-9/07

Union Hill Country Grill, Webster, NY 7/06-30/07

East Ridge Family Restaurant, Irondequoit, NY 1/06-7/06

Shift Manager

Employee training

Performed opening and closing duties

Professionally greeted and served customers

Cash Register operations

Banquet Server

The Lodge at Woodcliff, Victor, NY 8/05-12/05

Set up and break down banquet rooms

Served and cleared tables for four-star events

Solely handled designated banquet events

Manager/Server

Steamboat Landing, Canandaigua, NY 5/04-8/05

Supervised crew to ensure professional and efficient

banquet service

Prepared and set up for upcoming events

Handled cash register and deposits for events

Conducted inventory and event orders

Secretary/Hostess

Park Lane Restaurant, Buffalo, NY 1/05-3/05

Transferred and received messages from incoming calls

Handled reservations, meetings, and appointment

confirmations

Greeted and seated customers

Sales Associate/ Shift Manager

Annie's Hallmark, Canandaigua, NY 1/03-10/04

Generated computer reports for daily sales

Installed and updated computer programs

Trained and supervised new employees

Created new product t displays

Daily cash and drawer reconciliation

Contact this candidate