Customer Service Manager

Kayla Ashton Warren

**** ********* ********* #*** ************, FL 32256

Cell: 904-***-**** - Alternate: 904-***-****

Email: abke6b@r.postjobfree.com

Objective:

I am a punctual, professional individual offering a solid background in

organizational and computer skills. I am a self-starter, seeking a

position that can utilize my customer service and managerial skills, as

well as develop new skills.

Skills:

I am proficient with Windows, Outlook, Email, the Internet, and Word, and

good with Photoshop. I have excellent customer service skills, and am a

Certified Food Safety Manager; certificate issued by the National Registry

of Food Safety Professionals.

Work Experience:

Chipotle Mexican Grill, Jacksonville, FL January

2010- Kitchen Manager in Training

September 2010

. Food Preparation (i.e. cut cilantro, cook rice, teas etc

. Work on grill and stove simutaniously

. Utilize kitchen and management skills

. Closing duties, cleaning and setup for the next day

. Customer Service interacting with high volume of customers everyday

Papa Johns Pizza, Jacksonville, FL

September 2005-

Shift Manager

January 2010

. Responsible for closing store:

Shut down system, managed inventory, cleaned and prepared store

for opening, unloaded truck, and stocked refrigerators.

. Managed a team of approximately 13 people:

Routed drivers for delivery, assigned closing tasks to drivers,

handled conflicts between drivers and other employees.

. Processed cash, check, and credit/debit card transactions, counted out

registers and posted deposits.

. Responsible for handling all customer complaints.

Boston Market, Jacksonville, FL

Manager in Training

July 2007 - January 2008

. Greet and seat customers

. Serve customers

. Cashier

. Break down, clean up and set up dining room for next day

Dominoes Pizza, Orange Park, FL

February 2005-

Server/Insider

September 2005

. Waited on customers via phone and counter traffic.

. Prepared and baked pizzas and other menu items.

. Processed orders placed by customers via the Internet.

. Processed money transactions (cash, checks, credit/debit cards).

Education:

2007-Present Florida Community College of Jacksonville, FL

General Education

2001-2005 Clay County High School, Green Cove Springs, FL High School

Diploma

(Any gaps in employment are due to being a full-time student.)

I've included the following professional references:

Professional References:

Tony McGowan General Manager, Boston Market and Chipotle -

Cell: (904)415- 0308

Work: 904-***-****

Amie Badger Area Manager, Papa Johns --

Cell:904-***-****

Work: 904-***-****

Justin Haase Service Manager, Chipotle -

Cell:479-***-****

Work:904-***-****

Contact this candidate