Precious Fenderson

**** ***** ***

Knoxville, TN 37921

865-***-****

Email: abke4w@r.postjobfree.com

Ace Hardware SMJ Properties

Store Manager

Duties consist of overseeing the daily operations of the store including inventory, HR, payroll

training and advertising. I write the schedule, train staff on cashier, customer relation and

inventory procedures. I enforce all company policy with employees, develop and maintain a

professional positive upbeat relationship with staff. I create weekly orders; update inventory/cycle

counts, set monthly ads, merchandise product and back office bookkeeping. I also create in house

sales, fliers and promotions to promote and push sales and build a strong customer base. I’m very

familiar with the Microsoft Office Suite and Protobase POS program. The store I manage now is a

9,500 sq. ft. I have experience in store setup, was Manager of this store when we went thru OSO

(Opening Stock Order) and was on site when this store was set up. I have been working for an ACE

absentee owner and as a result I am very comfortable taking direction and being managed by

phone, email, or visitation.

Marriott International

Customer Service/Accounting

Access computerized financial information to answer general questions, as well as those related to

specific accounts. Monitor and respond to inbound customer, client, and other communications.

Perform advanced processing to include work of a more complex and sensitive nature, as well as

providing sign off approval where needed. Ensure compliance with accounting principles, Marriott

Business Services standards, and service level agreements. Provide assistance to coworkers,

ensuring they understand their tasks. Follow all company policies and procedures, ensure personal

appearance is clean and professional, maintain confidentiality of proprietary information, and

protect company assets, anticipate and address customer and client service needs, and thank

customers and clients with genuine appreciation. Develop and maintain positive working

relationships with others, support team to reach common goals, and listen and respond

appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects

weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as

requested by Supervisors.

Express Personnel Temporary Group Knoxville, TN

Customer Service Rep. /Trainer

I worked in a very face paced office and performed mostly clerical work and customer service

duties. Answer phones, fax, scheduled appointments and filing. I also made outbound calls for

troubleshooting issues with clients pertaining to credit card processors for small business. I also

programmed and trained merchants via telephone, on new credit card equipment. I also collected

and updated all confidential information pertaining accounts. I was also expected to meet deadlines

and daily quotas. Trainer: I trained all new customer service representatives on the different

programs, equipment and duties of the job.

Knox County Schools Knoxville, TN

Substitute Teacher K 12

I worked in schools around the Knox county school district. I taught all subjects for Grade K 12, I

also worked in the attendance office as a receptionist and tutored English for grades 7 12.

Ron Samuels and Assoc. Chicago, IL

Legal Secretary

Filed, faxed, copied, typed and scanned court ordered documents. I interviewed perspective clients,

schedule court appearances, answered phones, and collected attorneys fees. Scheduled travel

arrangements, attended court hearing, scheduled appointments, conference calls and arranged

payments.

Home Depot Chicago, IL

Customer Service/ Cashier Supervisor

I assisted with customer returns, exchanges and customer related issues. I prepared purchase orders

and special orders for large companies. I supervised a group of sixteen cashiers, four parking lot

associates, prepared lunch and break schedules and worked throughout the many departments in

the store as needed. I cross trained in the phone center, bookkeeping and pro sales department,

hardware, paint, electrical, garden and plumbing. I also taught classes on home improvement and

created children's workshops.

Education:

Art Institute of Pittsburg (online division) 01/10 current

Major: Advertising, Business Management.

Pellissippi State Community College 08/04 12/06

Major: Business

Reference on Request

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