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Customer Service Manager

Location:
San Bernardino, CA, 92407
Posted:
October 01, 2010

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Resume:

**** **** *** ******,

San Bernardino, CA *****

909-***-****

Andrea Putnam

Objective

A position in the marketing field where excellent analytical and technical skills can help to

improve the company's profitability and growth.

Qualifications

Apr.07-June.09, Staff Writer, The Coyote Chronicle, CSUSB

As a contributing Staff Writer for the Coyote Chronicle I specialized in the Multi-Cultural

and Arts and Entertainment section of the paper.

Jan.06-May.06, Marketing PR Manager, Oak Glen Exotic Farm Sanctuary

As an Intern, I contributed my Public Relations knowledge to this organization and created

an entirely new image from the ground up. Tasks included, logo creation, slogan, media kits

materials, marketing, advertising and telemarketing.

Work History

May.10-Oct.10, Business Development Clerk, Stronghold Engineering, Inc.

• Responsible for the overall marketing and business development portion of Stronghold.

Conducted weekly team meetings, marketing materials, promo materials, technical proposals,

and clerical line of work for the department.

July.09-May.10, Business Development/Marketing Manager, Jepson Enterprises

• Responsible for the overall marketing and business development portion. Developed all

marketing materials, advertising, promo materials, bid and proposal coordinating, and

clerical line of work.

June.06-Dec.06, Co-Manager, Forever 21

Responsible for employee relations and management. Managed sales floor, maintaining

productivity and outstanding customer service. Responsible for conducting company emails,

surveys, employee evaluations, write-ups and warnings.

Sep.04-May.05, Instructional Tutor, San Bernardino City Unified School District

Tutored and supervised over 180 students a day. Conducted individual and group tutorial

sessions. Graded course materials and conducted bilingual parent phone calls.

Sep.02- Jul.04, Customer Service Representative – Cashier, The Disney Store

Responsible for sale floor presentation and cleanliness. Conducting multiple requests through

customer service. Worked on the cash register and conducted sales, returns and theme park

ticket sales.

Education

2004-Current, B.A. Communications, CSUSB (4 units from graduation)

References

Charles R. Gossage, Executive Vice President. Stronghold Engineering, 951-***-****

Nichole Whinfrey, Business Development Manager. Stronghold Engineering, 951-***-****



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