Customer Service Representative

Sharnel Guy

702-***-**** Home

702-***-**** Cell

***** *** ******* **

Las Vegas, NV 89178

abke3w@r.postjobfree.com

Customer Service Representative

. Increased account inventory sales by 60% within 3 months.

. Approving $1.2 million in consumer credit annually

. Achieved a 98% accuracy rating in processing of documents and

correspondence while maintaining a high production volume in a fast-

paced, demanding work environment.

Position as a customer service representative utilizing the following

experience:

. Handling telephone inquiries for customers/merchants regarding

the underwriting of new accounts, also knowledgeable utilizing Microsoft

Office Word and Publisher, PowerPoint, and Excel.

. Trained and motivated new hires and employee teams.

. Knowledgeable of Word, PowerPoint, Outlook, Excel 98-2007,

Microsoft, Macintosh, Windows 98-2007, 10-Key touch, and typing of 45+ WPM.

Office Administrative and Customer Service experience

Program Assistant, Clark County Elections Department September 2010-

Preset

. Responsible for assisting clients with new and current

registration for voting elections

. Data enter new voter registrations and modifications to

records.

. Man the front counter and the Government Center office.

. Assist with ballot counting transactions and ballot

verifications

. Maintain and update mapping files.

. Answer inbound calls, vote lines and account inquires

Customer Service Representative, Sitel September 2010-

present

. Currently positioned as a customer service/ Tech Support

representative assisting customers with account maintenance and

inquiries.

. Responsible for answering phones, complete data entry and other

tasks assigned.

Office Assistant, Robert Half International/ Office Team Aug 2010-

September 2010

. Complete assignment as front desk clerk for Impact/Eleckta

which consisted of filing documents, opening and closing procedures,

answering phones and customer inquires and ordering supplies for

office.

. Worked as an event coordinator for the World Market Center

assisting customers with new and existing registration as well as customer

service.

. Assisted coordinator at Nevada Youth for Homes as an office

secretary. Assisted manager with scheduling, calendar events, scheduled

meetings and prepared documents and files for clients.

Assistant Manager, Soulzburry Nightclub Sept 2009-Mar

2010

. Assisted business owner with general office support while

managing all areas of customer service.

. Responsible for overseeing multiple cashiering workstations and

retail auditing procedures.

. Possessed knowledge of retail accounting and inventory tracking

with the ability to maximize profits.

. Detailed oriented recording staff payroll and trained new

hires.

Credit Underwriter, Appleone Employment Aug 2007- Feb 2008

. Review and perform debt/income analysis.

. Responsible for the review and verification of all information

prior to sending offers.

. Excellent follow through with customers via phone and email in

detailing outstanding requirements needed in order to complete the

application and approval process.

. Supported the Company's diversity programs

. Review and analyze credit reports and accuracy of information

provided in the online application.

. Consistently a top producer in relation to volume, efficiency

and accuracy.

. Received 3 Departmental Keys to Success Award for outstanding

credit achievements.

Head Teller Representative, Check City Feb 2005-Aug

2007

. Responsible for processing check cashing transactions,

completing payday loan, title loan applications and also provided

Western Union services.

. Maintained and coordinated customer service and maintained a

high productivity in and data entry. I also handled 8 multi lines

and trained new hires.

. Conducted retail staff orientations.

. Managed sales and cash accountability.

. Awarded merit raise and employee of the month for 3 consecutive

months.

Customer Service Representative, Vons Company May 2003-Jan

2004

. Served as a front desk customer service representative,

responding to guests, supervisors and management.

. Assisted customers with merchandise returns, complaints, photo

drop off and pick ups, Western Union and Dry Cleaning Services.

. Trained new hires on opening and closing procedures

. Coordinated customer service, by processing problem solving

strategies, compliance of daily duties performed and cash

accountability

Education

. Bonanza High School General Studies- Diploma

Graduated 2004

. College of Southern Nevada Business Law & Graphic Design

From 2004-Present Degree in Process

Contact this candidate