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Customer Service Sales

Location:
Portsmouth, OH, 45662
Posted:
October 01, 2010

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Resume:

Mike Sparks

**** **** ***** ***

Nashville, Tn **214

Cell 615-***-****

Objective; To continue with my progression in the automotive and

manufacturing industry by staying involved with Continuous Improvement,

Lean Manufacturing, Kanban, Total Quality Management, and employee

involvement. I will be employed with a company who uses these principles to

stay a step ahead of the competition. While my most recent job history is

manufacturing sales, I also have previous experience in telemarketing

selling credit cards and supplemental insurance as well as in collections.

Experience; Sept 1999- May 2008 w/ Mid West Fabricating

September 1999-June 2001, worked as a machine operator in most areas of the

plant. Learned all I could about the flow of operations, while at the same

time learning and observing the "people dynamics" side of the business as

well. Stayed vocal about making sure that the operators could be heard and

that they had the chances to become more involved with processes and

decision making- knowing that more empowerment was needed to take our

success as a business to the next level. Was awarded Waste Buster of the

year award for production ideas submitted to help eliminate waste in the

manufacturing processes that I was involved in.

June 2001-Oct 2002, Sales. There were 21 other candidates from outside of

Mid West who applied, all of whom had College Degrees and former sales

experience (of which I had neither). I sold myself well enough to convince

them to give me a trial period in sales. Was awarded the job full time.

Oct 2002-Oct 2003, Sales and Customer service. In October 2002 because of

displaying proficiency at current duties, was also awarded with customer

service on some of the accounts. Continued to stay involve with the

manufacturing and quality departments. Also worked side-by-side with the

engineering, scheduling, and shipping departments.

Oct 2003-June 2007, Sales and Customer service. In 2003 because of

displaying continued proficiency in current roll, was awarded with Sales

and Customer service of all accounts. Also became a lead internal TS

auditor. Was only non-management team member involved in the planning of

our new Lean implementation and restructuring plans that included

involvement of ALL employees. I was the only supplier representative

invited to be involved in Lean events and Continuous Improvement events

with our largest customer because of my knowledge and passion for these

areas. Visited customers to learn about and give input into their visual

Kanban systems. Was involved with the automation of the quoting system

taking it from a manual paper process to a real time pc based process.

June 2007-May 2008, Assistant Plant Coordinator of Rockmill plant in

Lancaster. Because of showing the desire to grow beyond current role, was

awarded Assistant Plant Coordinator position. I am looked upon to be the

"change agent" in the plant, looking for areas to improve, not only from a

production standpoint, but from a culture perspective as well. Did lean

event in tool room area eliminating waste and improving efficiency of

layout. Implemented new time codes to more efficiently track production and

what time was actually being spent on in production. Uncovered and

eliminated waste in setups eliminating hours from each one. Took an

antiquated manual paper certification system and upgraded it and made it

paperless eliminating many hours a month and thousands of dollars in paper.

Was laid off from this job (heavily automotive dependant) and had severance

to last me a few months.

August 2, 2008-September16, 2008 sold coupon books door to door.

Sept. 16, 2008-May 1, 2009 sold furniture and designed rooms at Colonial

Heights furniture

May 2, 2009 Moved to Nashville

May 16,2009- July 2009 sales at United Benefits of America

July 1, 2009- present, Fund raiser for Non Profit Services

Other Points; Participated in the Fairfield County Chamber of Commerce

leadership class for 2006/2007. Volunteer for the Bremen Chamber of

Commerce. Coach several sports (I have four children). Am on the Vision

Committee at Bremen First United Methodist Church.

Me; I am creative thinking and well balanced. I am a big picture type of

person who very quickly grasps concepts and I'm not afraid to move forward

without having every last detail spelled out. My philosophy is if you are

doing things for the right reason, and you get to a point you need to make

a decision, go for it. This is how leaders learn. I look forward to the

opportunity for us to learn more about one another.

References: Jean Ghaly, Bank of America, known one year, 615-***-****

Matt Kull, Mid West Fabricating, known 10 years, 740-***-****

Joe Hanning, Sales & Marketing Manager, known 30 years,Rocky Boots, 740-591-

5903

Ryan Miller, Global Trade Development Manager, known 10 years, State of

Ohio 614-***-****



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