Andrea Nance

**** ****** ** #****

COLUMBUS GA. 31907

TELEPHONE NUMBER(S) 706-***-****, 706-***-****

Email: abke1j@r.postjobfree.com

objective

Customer service management where my experience can be utilized

to improve customer satisfaction.

skills

Good filing and organizational skills

Ability to type 41+ words per minute

Fluent with muliti-line tele-services

Experience with Microsoft Word, Powerpoint, and Excel

Experience

1/2009-6/2010 Spherion/TSYS

Columbus, GA

Customer Service Representative/Risk Management I

experiences in answering inquiries over the phone in

a call center.

Handled loss/stolen credit cards and dispute

resolutions for just

State farm

Grant requests for account balances, fund

availability, fund transfers,stop payment orders,

account closings, authorizations, name and address

updates, and other general account activity

Assist cardholders with account requests, payments

and inquiries.

8/2008- 10/2008 Precison Optical

Columbus, Ga

Optician

Wrote order frames with prescriptions and dispense

frames to patients as well repaired broken frames

Contacted the patients to pick up order

7/2007-8/2008 Westaff/Spherion/TSYS

Columbus, Ga

Risk Management Representive I

experiences in answering inquiries over the phone in

a call center.

Handled loss/stolen credit cards and dispute

resolutions for multiple banks such as State Farm

Bank, Columbus Bank and Trust (CB & T), Synovus

Affiliates and Wachovia.

6/2004-7/2005 H & R Block Columbus,

GA

Client Service Coordinator

experiences in answering inquiries both over the

phone and in person.

Scheduled customer appointments including calling to

remind of scheduled appointments.

Handled transactions utilizing a cash register and

being responsible for sorting monies.

Greeted new customers and handled

filing/distributing of checks if applicable both

electronically and in person.

06/2004-07/2005 AMERICAN RED CROSS

COLUMBUS, GA

Receptionist

Scheduled appointments for bill payments.

Assisted customers when needed

Assisted with the setting up the CPR courses

6/2003-7/ 2003 Judge/Atty Mary A Buckner Columbus,

GA

Receptionist

experience in answering inquiries both over the

phone and in person

Scheduled appointments.

Assisted customers when needed

Handled important documents for Recorders Court

Ronald McDonald House

Columbus, GA

Front Desk Clerk

experience in answering inquiries both over the

phone and in person

Scheduled room reservations.

Assisted customers when needed

Handled fax and filing documentation

EDUCATION

High School Diploma, Jordan Vocational High School,

Columbus, Georgia

REFERENCES PROVIDED UPON REQUEST

Contact this candidate