Customer Service Training
Resume:
Mary Marlyne Davison
Chattanooga, Tn 37421
423-***-****, cell 931-***-****
abke0o@r.postjobfree.com
With reference to your advertisement online, I am applying for the position
in Administration. I believe that my interests and credentials will match
with your requirements. I have completed my Bachelor's degree from Strayer
University in Information Technology in Dec 2001, A+ Certified in 2001,
attended Net+ Boot camp 2001 and continue with current certification
courseware to stay as current in administration, pc and server
technologies.
Presently I teach at night with ITT Technical Institute in Chattanooga. I
really enjoy teaching and plan to continue as I search for a day position,
Monday through Friday. I am scheduled to teach introduction to Personal
Computer on Monday and Thursday night next quarter. Teaching is very
rewarding and allows bonding and sharing of information with upcoming IT
professionals, prompting me to stay current in the IT field. I have what
is considered advanced experience with MS Office and most Microsoft
Software packages, and twenty plus years experience in general
administration.
Throughout my years of experience I have acquired a vast knowledge in a
wide array of IT technologies and administration to include pc and server
hardware and software maintenance and internet technologies. I am looking
for the right opportunity to challenge these skills. I think this
position would be a perfect match and I know I would be an asset to your
company. This position is a great opportunity to work in it. Thank you for
your time and consideration. I look forward to hearing from you.
Sincerely,
Mary Marlyne Davison
Enclosure Resume.
Mary Marlyne Davison
7356 Lee Hwy #48
Chattanooga, Tn 37421
423-***-****, cell 931-***-****
abke0o@r.postjobfree.com
Experience
Computer Operator - 20 years
Basic Web Design - 5 years
Data - 5 years
Quick Books - 5 years
-MS Office - 20 years
-59 WPM
Hardware/Software (PC) - 20 years
Office Administration - 23 years
Supervisor - 21 years
Help Desk/Analyst - 4 years
Basic Networking - 3 years
-Training/Dev - 11 years
Education
B.S., Computer Sciences (Programming), 12/01 Strayer University, Washington
DC
Training and or other Working Knowledge
Prior Training includes A+ Certification, Network + Training and Webmaster
Training. Additionally maintain a current working knowledge of most major
windows technologies including, Window 2000/XP/Vista/Windows 7, Windows
Server, Windows 9x, Software Programming, Database/SQL, Advanced MS Office,
Records Management, Graphical Design, Web Design, UNIX System
Administrator, Advanced and Senior Level Military, MOS 71L, 75D, 75H, 74B
Management/Leadership/Professionalism Courses. Currently taking Office
2007, A+, and Net + certification course to keep skills current. Hope to
take Security Class in the future.
Employment Summary
09/09 - Present
ITT Technical Institute, Chattanooga, TN 37421
Adjunct Instructor, ITT Technical Instructor (Night Classes) - Introduction
to Computers.
Teaches material/curriculum, develops lesson plans to include instructional
aides.
06/08 - 05/10 (Dates Varied)
ADC Attendant, E. Brainerd Chattanooga, TN (Part-time/fill in/Seasonal)
Duties consist of greeting donors, assisting peers, providing general
information, taking donations, shorting donations, cleaning facility and
practicing individual safety standards.
12/01 - 09/09
Contract
Cowan, TN and or Chattanooga, TN 37421
Provide technical/admin related services to individuals and businesses.
Positions filled are office manager, computer technician, trainer and web
development. Proficient in Quick Books to manage accounts payable, accounts
receivables and inventory control. Managed web based retail sites and
worked part-time as Fitness Coordinator with Mass Appeal Fitness at the
Nissan Facility. The most recent government contract was in support of the
82nd Air Assault Battalion at Fort Campbell, KY with ComCon in Knoxville,
TN. Duties include administrative support with data extraction and use of
Microsoft Office Tools.
Placed orders for office supplies, equipment, and services. Supported
management and staff and assisted with major projects. Resolved accounting
issues regarding invoicing. Performed daily clerical functions: phones,
typing, filing, and customer service. Processed accounts payable/receivable
and payroll. Rental Management. Received cash and check receipts,
maintained ledger book and computer record of bank deposits. Wrote and
distributed employee and contractor checks
Posted billing and ran various invoices for member and non-member
agencies. Organized materials for various training sessions, registered
participants, prepared room and organized catering
Answered phones, greeted and assisted visitors, and handled general
administrative duties, such as filing, faxing, copying and mailing.
Performed business office duties, such as payroll, managed workman's comp
regulatory requirements, accounts payable and accounts receivable, and
balanced all accounts monthly for construction/rental environment. Monitor
and troubleshoot computer equipment and software. Maintain Corporate Web
Site
Other part-time jobs as available.
Military
02/97-12/01 Senior Personnel Sergeant/Analyst Hrs per week: 50, Senior
Personnel Sergeant/Info MGMT NCO E7 Headquarters PERCOM, United States Army
and NGB, United States Army National Guard, Alexandria, VA
As a 74B & 75H; analyzed data generated from mainframe. Distributed data
running in UNIX environment. Developed system test utilities for use in
personnel data processing systems. Established user protocols and provided
on-line support for remote sites utilizing machines/server applications.
Designed and developed documentation for input/output products. Worked with
the hardware and software and basic networking aspects of systems as Senior
Trainer/Team Leader, training instructors and users in Window/UNIX
environment, providing onsite technical and SIDPERS functional assistance
in initial setup and extracting personnel data.
Other duties include supervision of twenty or more personnel at
headquarters level. Considered very knowledgeable in strength accounting
ensuring efficient and effective operations in enlisted assignments,
requisitions, stabilization, reclassifications, ASI and SQI managements to
include deferments, sponsorship. Position required knowledge in screening
personnel through EDAS to verify requisitions for proper distribution and
ensuring data was accurate. Supervised personnel who were engaged in
administrative and operational functions relative to enlisted records
management and most enlisted personnel actions. Planned and organized work
and workload reports. Trained subordinates in safety and first-aid as per
safety regulatory requirements.
Prepared and gave SIDPERS initial installation brief upon arrival to each
installation. Considered proficient in Microsoft Office products.
Unix/Windows Systems and or web sites on a daily basis. Considered
proficient in reading, comprehending and implementing military regulations.
Directly supervised twenty or more personnel at corporate level.
05/05/95-20/10/96. Hrs per week 50, Personnel Service Sergeant, E7, 2nd
Region, Regional Coordination Element (RCE), United States Army, Fort Knox,
KY 47042,
Worked independently and as a team member to accomplish assigned tasks to
maintain the personnel strength of the organization. Served as the Senior
Personnel Sergeant. Assisted in organizing a newly activated Active
Component/Reserve Component Region. Developed the Standard Operating
Procedure (SOP) for the Regional Coordinating Element (RCE). Provided
personnel assistance service to 45 personnel spread out over a four-state
area. Requested personnel to fill vacant instructor slots using the
Enlisted Distribution Assignment System (EDAS). Maintained the TDA for the
organization; assured all slots were filled in a timely manner. Managed and
administered productivity and improvement programs assigned to the Regional
Coordinating Element Division. Provided assistance in the planning,
development, documentation and implementation of the manpower program.
Completed and process Unit Status Report (USR).
10/07/87-05/05/95 Hrs per week 50, Personnel Records
Sergeant/Instructor/Readiness NCO, E7, Headquarters, Tennessee Army
National Guard, 173 Personnel Service Company, Houston Barracks, 3041 Sidco
Drive Nashville, TN 37204.
Full-time manning, responsible for operational services; training and
personnel actions, budget preparation and control, housekeeping, records
control, finance, accounting, logistical requirements for Personnel Service
Company. Employed management methods, improving workflow, simplified
reporting procedures, or implemented cost reductions. Analyzed unit
operating practices, such as record keeping systems, forms control, office
layout, suggestion systems personnel and budgetary requirements. Prepared
reports including conclusions and recommendations for solution and
interpret operating policies. Developed and enhanced office processes to
compile, store, control and retrieve management data.
Managed, coordinated support for company level activities for sixty or more
personnel. Performed a variety of clerical and administrative duties in
support of soldier and family readiness. Assisted with the implementation
and maintaining family support service plans for family members separated
from the military sponsor due to mobilization/deployment and training
efforts or other duty requirements. Contributed to combat readiness by
promoting efficient and effective communication between the command,
community resources and family members. Considered proficient in the
knowledge of the mission, functions, procedures, safety and workflow of the
readiness plan. Developed and maintained unit mobilization plans and or
records. Completed and process Unit Status Report (USR). Conducted Pre-
mobilization Readiness Inspections as required.
Maintained day-to-day awareness regarding public, military, and/or
administrative issues impacting the families of deployed military
personnel. Updated web pages and or input products as required. Assisted
the commander in instructing/training units, soldiers and their families on
Family Readiness issues as per the Unit Mobilization Plans.
Received calls and provided customer service. Accurately and tactfully
determines nature of request and refers only those contacts needing
immediate attention. Personally answered routing and non-technical request
for information such as status of reports, suspense dates for matters
requiring compliance and similar information readily available from files
in a timely and accurate manner. Performed general office clerical duties
in accordance with applicable regulations. Performed word processing
functions, types forms and maintains files. Prepares correspondence,
reports and requests from draft into final form for signature. Assures
proper safekeeping, storage and destruction of office records and computer
output products. Monitor suspense's and processed correspondence through
appropriate channels to the state headquarters as appropriate.
Contact this candidate