Sales High School

Location:

Posted:

October 01, 2010

-*LORNA VALENZUELA

San Bernardino, CA 92404

Email: abke0b@r.postjobfree.com

QUALIFICATIONS

I am a problem solver with excellent communication skills; able to maintain

positive relationships with coworkers, managers and clients in a professional

manner; proven ability to excel in high volume, fast paced environment;

proven ability to handle financial transactions responsibly and accurately;

able to work in Microsoft Word and Excel and various other computer

software programs; able to type 45 wpm and know 10 key by touch. I am an

energetic, hard worker and a quick learner.

EDUCATION

1978 1981 Diploma, Pacific High School

EMPLOYMENT

2002 2002 Collector/Ugly Duckling Auto Sales

Made outgoing telephone calls to customers with 1 28 day delinquent

accounts in order to bring account current. Maintained customer information.

Set up repayment plans and loan modifications. Answered customers

questions and resolved problems.

2001 2002 Collector/Washington Mutual Bank

Handled high volume incoming calls from customers regarding their

mortgage loans. Answered questions and resolved customer complaints.

Accepted payments by phone and set up automatic payment draft.

Maintained customer information.

1997 2001 Collector/PFF Bank & Trust

Made outgoing telephone calls to borrowers with 30 90 day delinquent

mortgage accounts in order to bring loan current and to determine the reason

for the delinquency. Set up repayment plans, loan modifications and short

sales. Handled payment research in order to resolve complaints. Ordered

property appraisals. Made foreclosure recommendations.

1989 1992 Collector/Shearson Mortgage Corp.

Made outgoing telephone calls by auto dialer to borrowers with 30 90 day

delinquent mortgage accounts in order to bring loan current and to determine

the reason for the delinquency. Set up repayment plans, loan modifications

and short sales. Handled misapplied payment research. Responded to

customer correspondence with the guidelines of the Fair Debt Collections

Act. Made foreclosure recommendations.

REFERENCES References furnished upon request.