Manager Customer Service
Resume:
Donna Epperly White
**** ****** **** ******, ** *7565 919-***-****
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Office/Finance Manager
Highly competent legal assistant with over eight years of experience managing all aspects
of financial responsibilities for the firm. Maintain excellent written and oral
communication skills, problem resolution abilities, and a high level of confidentiality and
integrity.
Professional Experience
DeCillis & Turrentine, PLLC, Henderson, NC 2002 Present
Office Manager/Financial Manager
Maintain employee and support staff work schedule.
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Paying firm bills as well as maintaining both trust and operating bank
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accounts.
Account for all firm expenses.
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Account for, maintain, and purchase all office supplies.
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Account for all billing and collections from the firm’s clients.
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Assist attorneys regarding communicating with clerks of court, district
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attorney’s office, scheduling appointments, drafting various pleadings,
creating files, and case administration.
Provide various receptionist services including answering phone calls and
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taking messages for attorneys.
First Citizens Bank, Henderson, NC 1999 2002
Commercial Teller
Provide excellent customer service to all clients.
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Deposit cash and checks for business clients.
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Complete all commercial night depository transactions.
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Balance drawers on a daily basis to account for all incoming and outgoing
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money.
Balance bank vault, buy and sell money to Wells Fargo.
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Balance and maintain ATM machine.
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Update all information for all business clients of the bank.
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Promote banking services by sales referral.
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Assist clients with opening new accounts with the bank.
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Computer Skills
Windows Office 2007, Microsoft Word, Excel, PowerPoint, Outlook, Scanning Technology,
Adobe, Internet proficient, Abacus Law, Abacus Accounting, Practice Advantage Front
Office, Practice Advantage Back Office.
Education
Barnett Bank Teller Training Course, St. Pete, FL (1995)
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