Customer Service Human Resources

Shannon Hutchinson

*** *********** ****, *********, ** 40503

E-mail: *.**********@*********.*** Phone: 859-***-****

OBJECTIVE:

To obtain a position using my expertise and experience in human resources management

QUALIFICATIONS:

• Experience as a human resource liaison for a pool of more than 500 employees

• Excellent written and oral communication skills with individuals and groups

• Works well independently and with little supervision

• Takes prides in treating everyone fairly and with respect

• Strong computer skills with experience in:

PeopleSoft (attendance) Microsoft Office

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Workbrain (payroll) Word

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Wizard (personnel records) Excel

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Access (personnel records) PowerPoint

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EMPLOYMENT HISTORY:

Verizon North Inc. Lexington KY

Coordinator Resource Management (Employee Relations) 2003-2010

Supervised one employee in department whose responsibilities included:

• Documenting and tracking attendance, worker’s compensation, FMLA issues,

short-term disabilities and ADA compliance

• Addressing ergonomic and building safety issues, including working with vendors

• Representing company at state unemployment hearings

• Preparing and maintaining personnel files

• Assisting associates with benefit information, enrollment and changes

• Resolving payroll issues, union grievances and personnel issues

Analyst Resource Management 2002-2003

• Analyzed different service requirements set by various states

• Monitored call volume and adjusted staffing levels accordingly

Operator 1994-2002

• Provided excellent customer service in handling directory assistance calls

• Trained more than 400 operators on new computer program for call processing

EDUCATION and TRAINING:

Completed classes in 2008 and 2009 in following areas:

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• FMLA

• Management Code of Conduct • Ergonomic Site Expert

• ADA Accommodations • Absence Administration

• Employment Law Certification

• Conflict Management • Labor Relations

Short-Term Disability

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