Customer Service Quality Control

Robert Cloe Professional Summary

*** * ******* **. ****-motivated, goal oriented business professional.

PO Box 34 Dedicated team player with a strong work ethic and a proven

St. Charles, IA ability to mentor others to accomplish goals. Significant

50240 strengths include:

641-***-**** Leadership

*******@******.*** Strong problem solving and analytical skills with a force

on detail, quality and customer service.

Organized and flexible using time management skills when

making decisions to achieve goals.

Ability to coordinate multiple tasks under strict

deadlines.

Present a positive and productive image of the company.

Professional Experience

Customer Service Manager

2007-2010 Shred-it, Des Moines, IA.

Responsible for daily and weekly routing.

Accountable for weekly revenue and overtime.

Monitored hiring, training and scheduling for all CSR's.

Received and responded to all customer questions and

concerns.

Communicated openly with sales team regarding scheduling of

extra service and new accounts.

Customer Service Representative

2005-2007 Shred-it, Des Moines, IA.

Assure timely and accurate daily pick-ups.

Responsible, trustworthy and versatile team player.

Successfully maintained multiple accounts.

Excellent in dealing with staff and management. Good

listener, cooperative.

Warehouse Laborer

2005-2005 Katecho Inc., Des Moines, IA.

Handled all special freight requirements.

Inventory, quality control and sanitation abilities.

Fork lift operator.

Warehouse Laborer

2004-2005 Jacobson Ind., Des Moines, IA.

Large volume warehouse handling.

Maintained shipping, receiving and inventory control.

Assisted in organizing production to maximize use of

available space.

Fork lift operator.

Owner/Baker

1999-2005 Jamiseth's Bakery, Des Moines, IA.

Managed operations and service.

Monitored the baking, mixing and finishing of cakes,

pastries, and a full range of bakery products on an

as-needed basis.

Scheduled and managed personnel.

Responsible for quality control, production, and food cost.

Provided customer service.

Owner/Baker

1995-1999 Beeler's Bakery, West Des Moines, IA.

Assisted co-owner with all phases of shop management; the

production of baked goods, the servicing of accounts, etc.

Provided quality control.

Hired, trained and supervised staff of 16.

Prepared bake goods for retail stores and special orders.

Provided customer service.

Education

1978-1981 Hoover High School, Des Moines, IA.

1983-1984 DMACC, Ankeny, IA.

Other Experience

ERP computer skills

HVAC certified

EPA Universal I,II,III certified

References

References are available on request.

Contact this candidate