Morgan Elizabeth Novinger

abkdwj@r.postjobfree.com

PO Box 439016 PMB H110 San Diego, CA 92143 575-***-****

Profile

• Productive, hardworking and detail-oriented Individual with excellent interpersonal

communication and office support skills.

• Superior telephone customer service and computer skills with proficiency in MS Word, Excel, and

Outlook.

• Excels at multi-tasking in a fast paced environment.

• Superb data entry and internet skills.

• Bilingual (English/Spanish)

Experience

The Historic Taos Inn, Taos, NM. . . . . . . June 2009- September 2010

Front Desk Agent/ Night Auditor

• Provide excellent guest and interpersonal skills as well as organizational skills for all front desk

and POS Squirrel procedures.

• Answer phones, transfer calls and take messages.

• Receive guest registration and payments.

• Provide guest services with a courteous and helpful attitude.

• Increase guest volume and sales by taking reservations and providing walk-in services while

providing guests with accurate service for his/her needs.

• Run preliminary audit reports, close-out reports and back-up all data files.

• Process sales reports with POS Squirrel systems.

• Complete reports by running, entering and verifying all credit card and restaurant sales in the

system through Hypercom into Excel.

Banfield Pet Hospital Chula Vista, CA . . . . . . . June 2006- May 2009

Pet Nurse/ Client Services Coordinator

• Obtain relevant information and history from clients and maintain proper and complete medical

charts.

• Ensure the safety of the pets, clients, and associates by utilizing safe restraining techniques,

following standard protocols, and maintaining clean/sterile/organized treatment areas, exam

rooms and laboratories.

• Drive the flow of clients and pets through the Hospital maximizing the productivity of the

veterinary medical team, ensure good communication with associates and clients, coordinate the

care of clients and pets in a happy, welcoming, amiable manner, and influencing clients to return

and refer their friends and families.

• Manage finances by maintaining accurate balances and utilizing proper opening and closing

procedures.

• Actively recruiting new clients.

• Practice Manager duties such as; quarterly inventory, ordering Hospital supplies and building the

employee schedule

Volunteer Experience

Izilwane, a Non-Profit Organization, Taos, NM . . . . . . . September 2009-May 2010

Founded by Dr. Tara Waters Lumpkin PhD

Assistant/Researcher

• Direct Personal Assistant to Project Director to Izilwane.

• Assist with Aesthetic value of project.

• Create spreadsheets and Databases

• Use of MS Outlook and Basecamp.

• Transcribe book notes and Notes From The Field (NFTF) to computer.

• Research and networking for ad/marketing agencies to enhance marketability.

• Assembled and distributed leaflets, verified associate participation.

• http://www.izilwane.org

Education

PIMA Medical Institute, Chula Vista, CA

Veterinary Assistant Certification 2006

Montgomery Adult School, Chula Vista, CA

General Equivalency Degree (GED) 2003

Professional References

Allison Burke Human Resources Director

125 Paseo Del Pueblo Norte

Taos, New Mexico 87571

575-***-****

Manuel Balcazar Director of Pet Nursing

1840 Main Ct.

Imperial Beach, CA 91911

619-***-****

Melissa Ayala Administrative Director

La Jolla, CA 92143

619-***-****

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