Customer Service Manager
Resume:
Sterling Alice Scott
Nashville, TN 37212
abkdvt@r.postjobfree.com
Professional Experience
Design Trade Representative, Designers Gallery; Nashville, TN - Feb '09 -
Present
. Performs various administrative duties required to support sales staff
. Produces sales quotes, invoices, and purchase orders
. Assists with showroom and telephone sales, manages vendor
relationships
. Responds to, and resolve customer issues and inquires in a timely
manner
. Organize and update design library
. Cultivates new accounts with interior designers
Design Trade Manager, At Home Nashville; Nashville, TN - May '08 - Jan '09
. Managed trade clientele, supporting over 20 registered designers
. Supported 30 active orders while keeping clientele informed of order
status
. Developed and managed vendor relationships, communicated with over 40
vendors by monthly product knowledge meetings
. Responded to, and resolved customer issues and inquires in a timely
manner
. Organized and updated design library containing over 100 vendors
Showroom Manager, Nashville Design Center; Nashville, TN - Aug '05 - April
'08
. Trained and managed 3 staff members, identifying and implementing
enhancements to customer service, communications to improve efficiency
and customer satisfaction
. Approved and opened 25 new accounts per month
. Developed and maintained 150 vendor relationships
. Simultaneously supported 45 active orders, keeping clientele informed
. Designed and styled showroom displays on a daily basis
. Managed 250 client relationships
. Coordinated 2 major showroom events per year
. Planned, created, and carried out graphic design for NDC logo
. Stylist for NDC feature on Nashville Interiors Television
Education
Watkins College of Art & Design, Nashville, TN Shenandoah University,
Winchester, VA
BFA Degree in Interior Design BFA Degree in Dance
Performance
Cum Laude, May 2004 Cum Laude, May 1998
Skills
QuickBooks, QuickBooks POS, and Microsoft Office
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