Russell Thompson

*** ***** ***** ****** ***********, UT 84663

Phone: 801-***-**** Cell: 801-***-****

Education:

Utah Valley University 01/10 - present

. Digital Media Major

Mountainland Applied Technology College 2/08-12/08, 10/07-12/09

. CompTIA A+ Computer Hardware certified

. CompTIA Net + equivalent

. Cisco Certified Entry Network Technician (CCENT) certified

Springville High School graduated 2007

Job Experience:

Teleperformance USA, Lindon UT, Tech Support Agent 5/2008-4/2009

Tech support Agent for Verizon Fiber Optic Service (FIOS)

Troubleshoot, and solve customer's fiber optic services issues including:

telephone & voicemail, internet & email, and television & pay per view.

. Tech support agent for Dell computers

. Troubleshoot computer problems for small and medium businesses

including: printers, monitors, motherboards, hard drives, internet and

network connections, software issues, etc.

. Sold additional computer components and service warranties weekly.

Macey's Food and Drug, Spanish Fork UT, Stocking Crew 8/2007-5/2008

. Receive and unload shipments, Reconcile orders

. Assist customers in finding products.

. Account for, organize, and replenish inventory

. Use forklift to unload shipments, and organize pallets

Ace Hardware, Springville UT, Lumber Yard Crew 4/2007-7/2007

. Assist customer in selecting the best product for their needs

. Assist professional contractors by providing the right materials at

the right time

. Account for, organize, and replenish inventory

. Used forklift to load and unload orders, stock and organize

. Delivered building materials on time to construction site

Office Max, Sandy UT, Sales Associate 4/2006-

8/2006

. Help customers to find the right product every time

. Merchandize and upsell products, sell extended service warranties

. Receive, unpack, and stock merchandise

Other Activities:

. Eagle Scout awarded from Troop 1549, Great Salt Lake Council

. Fix Personal Computers for select clientele

References:

Ron Holgreen

IT Instructor, Mountainland Applied Technology College

801-***-****

Maxwell A. Coulliette

Intermountain Financial Advisors, Inc.

801-***-**** ext.101

Rosanne M. Croshaw

Freedom Academy Charter School

801-***-****

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