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Customer Service Manager

Location:
Dayton, OH, 45403
Posted:
October 02, 2010

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Resume:

Sarah McMurchy

**** ****** **.

Huber Heights, Ohio 45424

937-***-****

abkdsy@r.postjobfree.com

Objective

To obtain employment in a professional, fast paced work

environment, where I can use my current job skills as well

as obtain new skills.

Assistant Office Manager

8/2006 - 8/2008 Digital Video Security, Kettering, Ohio

As Assistant Office Manager for DVS, LLC. I answered

phones, troubleshot with clients, prepared quotes,

invoiced, developed databases and logs, processed work

orders, ran call lists for telemarketers, & ran credit

checks on prospective clients. I was also in charge of

stocking equipment and returning merchandise as well as

ordering all office equipment. I also created many of the

forms that were used on a daily basis. I also prepared much

of the correspondence from the owner. I was liaison between

our company and Verizon on all company phones and accounts.

I conducted several group and private interviews and did

some of the hiring when instructed.

Office Manager

4/2004 - 3/2006 Dayton Precision Services, Dayton, Ohio

I was the primary person for purchasing, receiving, sales

order entry and billing info into our corporate software. I

also handled multi line phone answering, copying, and

faxing. I handled many vendor meetings. I prepared payroll

for our office to be sent to corporate. I ran our company

expense account. With help from IT support at corporate I

maintained the computers at our office location. I was

involved in inside sales, quoting, and customer relations.

During my time in this position I developed a strong report

with our customers and put 100% into their satisfaction. I

created most of the forms we used in our office as well as

recreated current forms in use.

Customer Service / Sales Associate

2/2001 - 1/2003 Wal-Mart, Huber Heights, Ohio

At Wal-Mart I worked in their Radio Grill as a sales

associate. I prepared food for customers, & ran the cash

register. I was trained to order product and supplies as

well as manage inventory for our department. I was also

cross-trained as a cashier.

Customer Service Representative

9/1999 - 3/2000 Kroger, West Carrolton, Ohio

This position was a customer service position in which I

was required to deal directly with customer complaints and

needs. I answered phones on a multi line phone system. I

was responsible for the end of night cash count and

reconciliation of the cash drawers. I was responsible for

scheduling and maintaining the front-end employee breaks.

My job duties also included cashiering, check cashing,

processing money orders & delegating tasks to those under

me.

Education

Sinclair Community College, Dayton, Ohio

Some College Coursework Completed

Skills

Microsoft Excel Microsoft Outlook Microsoft Word

Microsoft Access



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