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Customer Service Sales

Location:
Emmett, ID, 83617
Posted:
September 15, 2010

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Resume:

Gary Thomas

**** ********** ** . ******, ***** **617 . 208-***-**** .

abkdsj@r.postjobfree.com

PROFILE

Results-driven leader and manager with over 30 years of successful

business experience in fast paced and highly competitive industry.

Dedicated team player with strong communication skills: verbal,

written, interpersonal, presentation, and rapport building. Very

detail-oriented and resourceful in achieving goals and completing

assignments. Specialized in leading our Zone's Training and

Development Projects through various mediums.

> Develop and Achieve Budgets

> Profit/Loss Analysis

> Recruit and Interview Team

> Hire and Train Team

> Evaluate and Coach Team

> Improve Team Efficiencies

> Safe Working Environment

> Improve Customer Relationships/Retention

> Develop New Revenue Streams

> Facility Management

> Human Resources Integration

> Federal DOT Compliance

> Skilled with Microsoft Office Products

> Strategic Selling

EXPERIENCE

1999-2010 Sara Lee Baking Co

Sacramento, Ca

District Sales Manager

. Responsible for running business unit with an excess of $20

million in annual sales

. Develop and maintain customer relationships and create marketing

strategy to drive profitable sales and to increase market share

. Identify new business opportunities and develop strategy to

capture

. Analyze business activity and generate business goals for each

route

. Ensure proper product orders to accommodate business trends

. Control route structures to maximize efficiency and profit

. Engage employees to execute corporate sales initiatives

. Conduct regular business, sales, and training meetings

. Handle employee issues including hiring, training, evaluating,

and disciplining

. Train and promote front line managers in operational

accountability and coaching methods

. Maintain safe working environment at all facilities through

training and awareness

. Manage rack diagrams and ensure merchandising compliance

. SPECIAL PROJECTS / ACHIEVEMENTS

* Facilitated numerous interdepartmental operational meetings

* Expanded and led Zone HHC Training in 1999

* Developed New Hire Training Program (Top Gun) in 2001

* Assisted in development of order process guidelines and

training (Dist. 101) in 2002

* Achieved first in the nation "Eight is Great" in 2008

* Zone Trainer-Smith Safe Driving System 2008-2010

* Zone Sales Manager of the year in 2009

* Co-ordinated 2nd generation HHC roll-out and Train-the-

Trainer in 2010

1990-1999 Earth Grains Baking Co

Sacramento, Ca

Route Supervisor

. Manage a team of 7-12 Route Sales Representatives (RSRs)

. Ensure RSRs are servicing each account properly and providing

Quality Customer Service

. Maintain depot cleanliness and conduct route rides in order to

build RSR capabilities and ensure accountability of RSRs daily

responsibilities.

Gary Thomas

3810 Waterwheel Rd . Emmett, Idaho 83617 . 208-***-**** .

abkdsj@r.postjobfree.com

. Follow up with each RSR concerning his order to ensure execution

of general guidelines, special events, and marketing promotional

activity

. Ensure RSRs adhere to guidelines for marketing schematics

. Effectively train new RSRs on fundamental route operations, fact-

based selling, safe work habits, etc

. Monitor competitive activity in the marketplace

. Assist Sales Manager with route restructure to increase route

efficiencies

. SPECIAL PROJECTS / ACHIEVEMENTS

o 1995-1999 Managed the only completely EG Division in

Sacramento. Increased sales by 20% throughout the entire

period.

o 1990 Obtain CDL Class B

1980-1989 Rainbo Baking Co

Sacramento, Ca

Route Sales Representative

. Accurately assemble product for servicing daily accounts and

load truck for optimal delivery efficiency

. Order product and service each assigned account according to

company guidelines, providing Quality Customer Service

. Partner with each account's decision makers to implement

marketing promotions

. Execute market strategies for increasing market, generating

additional sales, and reducing stale

. Use fact-based selling techniques to sell additional displays

for incremental revenue, new items, and special events

. Set merchandising schematics according to guidelines

. Solicit new business within assigned territory

. Maintain safe work habits with regard to vehicle operation and

all work tasks

1976-1980 Foodmaker Inc

Sacramento, Ca

Unit Manager

. Responsible for the daily operation of the restaurant

. Manage employee issues including hiring, scheduling, training,

evaluating, and disciplining

. Control food cost, labor cost

. Employee engagement/retention

. Excel in customer service

Education and Development

. Bachelor of Arts in Psychology, Minor in Business (1978)

California State University in Sacramento

. Associate of Science in Aircraft Maintenance (1976)

Sacramento City College

. Microsoft Office Certified User (2000)

New Horizons Computer School

. CEL, DDI Employee Management (2001)

. Seven Habits of Highly Effective People (2003)

Steven Covey

. Smith Safe Driver Training - Certified Company Trainer (2008)

Smith Driving Institute[pic]



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