Atossa Johnson Customer Service & Support Specialist

Offering the best customer care excellence within high

**** **** **** **.

Fayetteville, NC 28314 volume environments that include…

Home: 910-***-****

Call Centers Online Support Customer Service Desks

abkdrz@r.postjobfree.com

Key Skills

Excellent Customer Service Call Center Operations

Computer Skills

Troubleshooting/ Problem Technical/User

Word, Excel, PowerPoint, Solving Support

Access, Outlook, ACT

Up Selling/Sales Support Complaint Handling

Mission Statement

Customer Order Fulfillment Reports &

Strive to exceed customer/

Documentation

employer expectations by

extorting a professional Professional Experience

attitude to service the

company, co-workers and

Basketball Manager- Richmond, Customer Service/Manager, 2009 to 2010

customers best as possible. VA

Maintain customer

centricity in all initiatives

Customer Service Rep/cashier, 2005 to

Food Lion -Newport News,

and interactions, always

VA

2007

putting the customer first.

Customer Service Rep, 2005, 2006

PLANT SERVICES-

Newport News, VA

Provided telephone, online and face-to-face customer service/support

within high-volume call centers (handling an average of 95 calls/internet

inquiries daily)and busy retail customer service desks.

Performance Review Excerpts

• excellent communication, technical support and

troubleshooting skills…excels in working independently

in a fast-paced environment

• excellent customer service…consistently thinks outside

the box and finds creative ways to solve customer

problems…Identifies opportunities to increase customer

retention and satisfaction through the use of up/cross-

selling strategies and excellent communication skills…

• well organized, with the ability to multitask and prioritize

workload…documents in detail all interactions with

customers…

• Handles the demands of a high-volume customer service

desk with ease…exemplary customer service and

complaint handling skills… dedicated and reliable

• Highly resourceful…a consummate customer service

professional

Education

Warwick High School Newport News, VA 23604

Honors Diploma 2007

Virginia Commonwealth University Richmond, VA 23220

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