Customer Service Manager

* * * * * E R N E Y W O O D R D • PA R M A, O H I O 4 412 9 •

* ** * ** * 3 2 4 • A M B E R 0 414 @ S B C G L O B A L . N E T

AMBER KEKIC

OBJECTIVE

To secure a challenging position the allows me to contribute my

customer service, sale related, office support, and computer skills.

SUMMARY OF QUALIFICATIONS

I am proficient in Microsoft office, word, power point, access, and excel.

EMPLOYMENT

09/2007 06/2010 Asset Acceptance Brooklyn Heights, Oh

Account Representative

Responsible for locating customers and securing payments of

charge off accounts and qualifying accounts for legal review.

Utilize various means of skip tracing to locate customers.

Communicate with customers via outbound/inbound phone

calls and other means of communication to secure balance of

debt by negotiating payment terms and methods, Record

and update full and complete account information to aid in

account resolution. Adhere to FDCPA and state and federal

laws and regulations. Perform various administrative

duties.

08/2005 09/2007 Extended Stay America Brooklyn, Oh

Guest Service Representative

Responsible for the day to day operation of the front desk

including greeting and registering of guest. Using all

communication equipment including telephones, fax, and

computers and completion of all department related

paperwork. Assure that all office supply inventories levels

are maintained and updated as needed. Handing money

and balances daily cash flow at beginning and end of shift.

calling on past due invoices, faxing and coping.

08/2002 06/2005 Best Buy Brooklyn, Oh

Customer Service Representative II

Process merchandise. Process credit cards applications,

cash handling, perform administrative duties. Provide

customer service in person and over the phone.

.

EDUCATION

2006 Max Hayes Adult Education Center Cleveland Oh

General Education Diploma

08/2000 06/2003 James Ford Rhodes High School Cleveland, Ohio

College Predatory

REFERENCES

Anita Whitlow Supervisor Asset Acceptance 216-***-****

Crystal Gould Extended Stay Manager 216-***-****

Nicole Marche’ Best Buy Manager 216-***-****

Jeanette Maldonado Best Buy Supervisor 216-***-****

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