Customer Service Sales

Krista Ritzenthaler

********@*****.***

*** **** ****** *.

St. Cloud, MN 56303

320-***-****

Objective

Seeking to utilize excellent computer and administrative skills within

an office setting

Summary

. Dependable, detail oriented, enthusiastic and self motivated

professional

. Strong communication and customer service skills

. Excellent clerical and typing skills: 50wpm

. Extensive knowledge of office programs and equipment including

Microsoft Office and ten key calculator

Education

AAS Degree: Business Management with an Jan. 2005-March

2006

emphasis in Business Administration

Rasmussen College - Saint Cloud, MN

Accounting: 2 Semesters, 1 summer session

Jan. 2004-Dec. 2004

Saint Cloud Technical College - Saint Cloud, MN

Work History

Assistant Sales Manager - TCF Bank, St. Cloud Feb.

2005-Present

. Assists in managing, training and evaluating a staff of 9

. Assists in coordinating staff sales meetings

. Work with customers on a daily basis, meeting their banking

needs and answering their financial questions

. Performed daily clerical functions: phones, typing, filing, and

customer service

. Accurately handle large cash transactions

. Analyze and generate reports

. Responsible for balancing and maintenance of vault and other

general ledgers on a daily basis

. Delegated responsibilities and designed time schedules

. Process payroll timesheets

. Place order for office supplies, equipment and services

. Fulfill and oversee security procedures according to government

regulations

. Maintain confidentiality of private information according to

policies and procedures

. Managing sales operations

. Establish sales incentives and motivate sales staff

. Consistently exceed monthly and daily sales goals

. Organize and lead office volunteer projects

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