Customer Service Data Entry

Monica L. Jones

*** ********* **.

Durham, N.C. 27713

Home: 919-***-****

Objective: To find a job in the Office/Customer Service field, that will allow me to utilize my Office Clerical/

Customer Service skills, one that will allow growth from within.

Qualifications:

7 years of Clerical /Data Entry Skills

1 yr Administrative Assistant

7 years of Customer Service

7 Months of Case Management

Education: 86 90 Clinton High School Clinton, N.C.

Work History

02/08 04/08 Manpower ( Durham County Board Of Elections )General office clerk

Answered the phones, data entry, provided customer service.

11/07 12/07 Manpower ( Paraexel) Customer Service Rep.

Performed data entry, answer the phones, took telephone survey.

08/07 09/07 Kelly Services ( Duke Uni. Text Book Str.) Cashier

Cash handling, Assisted students with their books, making sure that all the books,

that came in, was scanned and had the correct label on them.

01/06 01/07 Manpower (IBM): Administrative Partner, Human Resources / Staffing

Support a team of staffing representatives

Send applications to candidates and work related information to new hires

Maintain confidentiality of all equal opportunity information

Maintain the 1st day Transmittals

Send weekly new hire surveys action planners for all new employees

Work independently and operate standard Office equipment

9/05 12/05 Manpower (IBM): MA, Inventory, CSR

Research all of the billing invoices for the billing cycles, monthly, annually, quarterly.

Making sure that all of the information in the data base matches the information on the invoices.

Updating and change any missing information that needs to be updated in the data base.

Making note in the system as well, limited problem resolution.

1/03 6/05 Carolina Donor Services, Secretary

Promoted a cooperative work environment by utilizing communication skills,

interpersonal relationships, and team building.

Composes routine correspondence, data entry and filing.

Answering the phones and providing Customer Service.

Trained new employees on how to use the fax/copier machines,

and telephone systems and e mail.

11/98 1/02 Durham County Adult Services, Processing Asst III

Data Entry, answered phones, made labels for all new charts.

Maintained all of the files. Assist social workers with locating charts and

finding missing information from them.

3/98 11/98 Durham County Child Support, Processing Asst III

Data entry, answered phones

Provided Customer Support / Clerical Support to the Child Support Agents.

Typed letters and memos.

Collected money from the clients for their payments.

Schedule appointments for genetic testing /Court days.

Assist clients with filing a motion for decrease / increase in their payments.

.

2/98 3/98 Duke University Temp Svc. (Book store) Cashier

Cash handling, count my drawer at the end of the day,

let management knows of any errors with the merchandise or customers.

Provided customer service, assist with displaying new merchandise in the store,

along with markdowns on merchandise.

11/97 2/98 Duke University Temp Svc. (Bursar's Office) Clerical Clerk III

Data entry, answered phones, provided customer service

Collect and assisted with the managers in finance dept.

Assist with some billing for all students' invoices.

Assist, accountants with annually invoices,

located any misfiled documents pertain to the students accounts

References upon Request:

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