Customer Service Manager

Naomi Griffith

**** ***** ** *** ***

Santa Rosa, CA 95409

C) 707-***-****

Objective: I am looking for an Administrative Position that is challenging

and exciting.

Work History: Lead Dispatcher at Language People Inc.: Dispatch Foreign

Language and ASL Interpreters to locations when needed. Receive Dispatches

from Customers. Receive calls on a many Line Phone System taking over 300

calls a day. Handle all pay rates for interpreters, including mileage and

hourly rates. Handle interpreters when they are late to an assignment, or

lost getting to an assignment. Work with Customers about complaints, and

helping to resolve all complaints. Find State and Federal Bids the Company

was eligible for. Fill out and make ready bid packets for signature and

mailing. Any projects my Manager asked of me.

2008: File Clerk/Service Cashier at Manly GMC. Duties

included filing all paperwork from the dealers into the deal jackets for

each customer, filing deal jackets into the drawers, maintaining previous

years records, reporting cars sold to the DMV, A/R, cashiering, posting,

coding and posting Internals, entering and closing PDIs, posting PDI

credits, filing Dealer Trade paperwork, filing Dealer Trade jackets, filing

wholesale paperwork and jackets, double checking the 8300 schedule,

balancing the cash schedule, balancing the internal schedule, closing

repair orders, closing part tags, balancing the money from the day, and any

other projects that may be asked of me.

2007-2008: Cash Room Attendant at Gottshalks. Duties

included counting bags from previous day, creating check deposits, creating

cash deposits, sorting and filing any media from the registers,

administrative duties, like, answering phones, helping customers, fixing

problems with the customer bills, and any other duties asked of me by my

manager.

2003-2007: Working as Office Assistant at Rose

Lambert's Bookkeeping. Duties included entering checks, balancing cash

receipts, balancing bank statements, accounts payable, assisted in payroll.

2004-2005: Working as an Administrative Assistant at VCB

Acoustics. Duties included, data entry, accounts payable, insurance,

workers comp, and union paperwork, prelien notice preparation, assisted

with payroll, invoicing, and general office duties.

Summer 2005: Shelver at Barns and Noble. I shelved books and did

customer service when store opened. Worked fast paced, and efficient.

Summer of 2004: Working Student at Oakridge Training Center,

working under Yves Sauvignon. Duties included feed, turn-out, grooming for

trainers, minor wound care (when needed), lessons everyday on jumping and

dressage with Amy, working with the clients to work with the horses.

Education: Santa Rosa JC: In Progress for Computer Studies Adobe InDesign

CS5

Piner High School: General Diploma.

MMIEC: Certificate of Massage Therapy, including 3 months (700

hours) of actual massaging supervised by a vet tech. Business Management

Course, including business plans, banking, taxes, and investing. Riding

Master 1, 2 and 3, with honors, including Teaching, Training, and Riding

two hours a day. Over 70 hours of supervised instructing in the arena with

fellow students as the students I was teaching. Practice writing lesson

plans on dressage, jumping, and western riding lessons, plus lesson plans

on Safety in the Barns.

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