Human Resources Sales
Resume:
Athena Osborne
Digital Skills
Proficient with InDesign and Illustrator; familiar with Photoshop. Proficient with Microsoft
Office 2007, including Word, Excel, PowerPoint, and Visio. Proficient with the internet.
Operating systems: Windows 2000/XP/Vista, Apple OSX, and Red Hat Linux
Education
STUDENT – GRAPHIC DESIGN
Portland Community College, Portland, OR 2008 - Present
Special topic classes: InDesign, Photoshop, Illustrator, Typography, Graphic Design,
Apple Macintosh for Graphic Designers, and Principles of Marketing
BA ENGLISH
NC State University, Raleigh, NC 1995 - 1998
• Honors: National Dean’s List, National President’s List, Phi Theta Kappa, English
Honors nominee, and Magna Cum Laude with a GPA of 3.6 on a 4.0 scale
• Special topic classes: Writing Theory, Advanced Writing, Editing, and Document
Design
Work Experience
LETTER WRITER - RESEARCHER
Wells Fargo Bank, Portland, OR 2007 - 2008
• Composed letters to address customer concerns as part of a correspondence team.
Collaborated with researchers to ensure that each customer issue was thoroughly
addressed and that the content was clear, concise, and accurate.
FRAUD SPECIALIST - RESEARCHER
Wells Fargo Bank, Portland, OR 2003 - 2007
• Investigated high-risk deposits. Monitored account activity and closed accounts verified
as fraudulent. Conducted research on the internet to obtain contact information for
banks and check makers.
• Wrote service excellence nominations for team members.
TECHNICAL WRITER – DATA ENTRY ASSISTANT - CONTRACTOR
Portland General Electric, Portland, OR 2001 - 2003
• Developed procedures for Banner billing software. Developed flow charts to illustrate
each procedure. Calculated average energy use based on account history. Added data
to a database for billing.
TECHNICAL WRITER - CONTRACTOR
ISITE Design, Portland, OR Summer 2001
• Independently designed and developed a 170-page user guide for web developer,
iSITE Design. User guide was used to instruct Tonkin personnel on the use of the
Tonkin web site.
• Worked side-by-side with engineering staff to validate content and web site functionality.
Developed flow charts to illustrate each web site function. Created press releases and
posted content on company web site.
TECHNICAL WRITER - CONTRACTOR
Intel Corporation, Hillsboro, OR 2000 - 2001
• Assisted with the creation of an online reference manual, detailing newly acquired
software enhancements. The audience was primarily comprised of Intel help desk
agents. Provided screen shots. Edited copy for team members.
• Created PowerPoint slide shows for internal management conference. Designed the
overall look and feel of the slide shows and added graphics where needed.
DOCUMENTATION SPECIALIST
Glaxo Corporation, Raleigh, NC 1998 - 2000
• Developed online help to guide Commercial Operations personnel in navigating a
complex software system. Compiled a PowerPoint slide show for the roll-out of the
system.
• Converted RoboHelp project to Microsoft Word. Required numerous edits to account
for rendering errors.
• Documented procedures for developers who loaded data into the data warehouse.
• Drafted 350+ terms and definitions for the foundation of a global online glossary.
COPYWRITER - INTERN
CoastWatch Magazine, Raleigh, NC Summer 1998
• Authored articles for CoastWatch, an award-winning environmental magazine.
• Published four articles. Edited copy for the writing staff.
• Created press releases to announce upcoming topics.
TELEMARKETER
Electronic Data Systems (EDS), JFC Staffing Associates, Harrisburg, PA 1996 - 1997
• Conducted outgoing cold-call sales for client, AT&T.
• Utilized automated phone system with non-stop dial for back-to-back calls.
• Worked as part of a call team and established a position as third highest in sales.
APPOINTMENT SETTER
Nationwide Insurance, Agent Bob Zaharko, Raleigh, NC 1997 - 1998
• Conducted outgoing calls to set appointments for insurance quotes.
• Averaged 5 appointments per hour and helped increase sales by 50%.
• Developed a call script to use as a guideline for calls.
Contact Information
Athena Osborne
6134 NE Alder Street, Apt. V
Hillsboro, OR 97124
******.**@********.***
References
JENNIFER LEES
Fraud Specialist and Business Owner
Client and friend
DEBRA CRAWFORD
Supervisor at Wells Fargo Bank
Former supervisor
Call Human Resources at 1-888-***-****
DON LOVITT
Supervisor at Glaxo
Former supervisor
Call Human Resources at 1-888-***-****
Contact this candidate