Customer Service Representative

.Karla I. Herrera.

**** *.* **** *****

Cape Coral Florida, 33914

970-***-**** . abkdlt@r.postjobfree.com

Objective:

My ultimate goal is to provide great customer service,

which is what I have been doing for the last eight years. I can

help them with their needs and answer their questions to the

best of my knowledge. I will also give my best effort to do

quality work. I'm easy to get along with and I'm a fast learner.

I can also be flexible with the work schedule. I'm looking for

an opportunity to work for a great company to grow and expand on

my knowledge in customer service. I'm also open minded to learn

and try new things.

Experience:

I've gained a lot of customer service skills working in the

airline business, hospitality, and medical fields. I also have

computer experience, and good multi-tasking skills. I can handle

a busy work environment including answering phones, and helping

walk-in customers. I have experience with handling money, taking

payments and balancing out daily. I'm also familiar with know

how to use common office equipment.

Employment I: [May 07 - July 07] CenturyTel of Eagle Eagle, CO. * 970

328 6618

Customer Service Representative

Processing telephone and cable payments,

answering phones, helping walk-in customers,

and answering questions. Creating cable

accounts and work orders, handling cash,

counting out cash drawer daily, balancing out

at end of the day, both cable and telephone

systems. Preparing deposit slips for bank.

Filling out daily paperwork.

Employment II:

[August 06-2006 to August 13 2010] Eagle Care

Medical Clinic - Edwards, CO. . 970-***-****

Admission Representative

Scheduling medical appointments for patients

and answering phones are my main duties. I also

check in and check out patients, prepare

patients' files for the daily appointments, and

file of records. Take payments, put in lab

orders, fax daily paperwork, and answer any

questions for patients that walk-in or call.

Employment III:

[Jan 03-Oct 05] American Airlines - Ft. Myers,

Florida

Passenger Service Representative -Ticket

Counter / Gate Agent

Booking flight reservations, checking in

passengers, tagging bags, and answering phones.

Also, re-scheduled and re-routed passengers if

we had delayed or cancelled flights. Taking

payments for tickets. At the gate I made

boarding announcements, scanned boarding

passes, printed out passenger manifest and

delivered to captain, closed out flight when

ready to take off.

Employment IV: [Nov 05-april 06] World Wide Flight Services Eagle,

Colorado

Passenger Service Representative -Ticket

Counter / Gate Agent

Booking flight reservations, checking in

passengers, tagging bags, and answering phones.

Also, re-scheduled and re-routed passengers if

we had delayed or cancelled flights. Taking

payments for tickets. At the gate I made

boarding announcements, scanned boarding

passes, printed out passenger manifest and

delivered to captain, closed out flight when

ready to take off.

Employment V: [Jun 06 - Aug 06] Silver Leaf Hotel - Eagle, Colorado

Front desk agent.

Making reservations, checking in and checking

out guests. Some concierge service, answering

phones, counting and balancing out cash drawer

at the end of shift. Also help guests that

walk-in with questions. Coordinating with

housekeeping to make sure rooms were ready.

Education:

Battle Mountain High school, Eagle-Vail, CO.

Class of 1997

High school Diploma

Languages:

English and Spanish

Read, write, and speak both languages fluently.

REFERENCES: Kelly Matias - 970-***-****

Gilma Miranda - 970-***-****

Claudia Rios - 970-***-****-work

Tess Lloyd- 970-***-****

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