Customer Service Manager

GRINDYL O'NEAL

*** ******* **. ****: (***) ***-

3408

Haughton, LA 71037

********@*******.***

SKILLS

Competence in Word, Excel, Access, PowerPoint; Kronos; Operate fax,

scanner, copier, calculator, printer, typewriter, computer, and multi-

functioning phone; Highly computer literate (ability to learn software

packages quickly) and Internet savvy; Efficient and good organizer, able to

multi-task, Team work oriented, also capable of working independently and a

self-starter

CAMDEN FAIRVIEW SCHOOL DISTRICT, Camden, AR

Substitute Teacher, February 2010 - Present

Manage classroom, assign lessons, and assist students

AMERICAN GENERAL, El Dorado, AR

Sales Agent, February 2009 - July 2009

Provided life, accident, and cancer insurance to customers, collected

payments;

reviewed underwriting procedures; set appointments by telephone prospecting

KROGER, Memphis, TN

Co-Manager, July 2007 - October 2008

Completed Management Development Training, Knowledge of inventory

management & shrinkage controls; POS systems; excellent customer service,

leadership, and interpersonal skills;

Complied with all regulatory rules and regulations including, OSHA, Dept.

of Labor; Projected sales budget, analyzed profit and loss statement

WAL-MART, Camden, AR

Overnight Stocker, March 2007- July 2007

Responsible for displaying merchandise, stocking shelves and providing

customer service

SAU GOLDEN TRIANGLE, Magnolia, AR

Student Worker, June 2006-August 2006

Confirmed data and keyed in data into database, stuffed envelopes, ran

errands, answered phones, copied and faxed documents, and assisted office

manager as needed

ARKANSAS DEMOCRAT GAZETTE, Little Rock, AR

Independent Contractor, January 2006-May 2006

Delivered newspapers in areas of Camden Arkansas

MILBANK MANUFACTURING CO. El Dorado, AR

Bench Assembler, November 2003-March 2006

Assembled components to construct meter boxes

INTERNATIONAL PAPER, Camden, AR

Clerk & Process Specialist, July 1989-January 2001

Organized and scheduled meetings, prepared weekly work schedules, prepared

vacation schedules, prepared and maintained weekly reports, verified time

cards, distributed inter office mail, generated records of personnel safe

work hours, ordered supplies using purchase orders, performed inventory of

supplies, received and directed visitors, and assisted management as needed

UNITED STATES NAVY, USA

Electricians Mate, April 1984-April 1988

Scheduled and performed electrical maintenance on Navy vessels.

EDUCATION

Southern Arkansas University, Magnolia, AR

Bachelor of Business Administration, December 2006

Major: Accounting

Southern Arkansas University Tech, Camden, AR

Associate of Applied Science, December 2002

Major: Computer Technology

Major: Computer Networking Technology

HONORS

Phi Theta Kappa, May 2002

National Deans List 2001 - 2002

CERTIFICATION

A+ Certified Professional

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