Customer Service Administrative Assistant

Amanda A. Gibson

*** ******** **** ************, ** 35078 / 205-***-**** (H) /

************@***.***

Objective To obtain a position at a fast-paced organization

where my experience in service and management will

be used to enhance and promote overall performance

and corporate goals.

Experience Administrative Assistant

Jan 2006 - Dec 2009 / Maxim Government Services /

Birmingham, AL

Administrative Assistant for the State Surgeon and

Deputy State Surgeon of the Alabama Army National

Guard Medical Detachment. Prepared reports,

updated and maintained medical records

(electronically and hard copies), answered and

screened phone calls, greeted patients/visitors,

scheduled meetings, planned travel arrangements,

maintained calendars, worked with soldiers on

various medical issues to ensure everything was

handled appropriately, instructed classes for

online military medical programs. Organized

medical events (i.e. location preparation, staffing

needs, travel, etc.). Assisted doctors with vital

signs and screening patients. In-depth knowledge

of administrative regulations, processes and

operations (i.e. Phone etiquette, customer service

skills, communication) and a high level of

proficiency in using office automation systems

including all MS Office programs.

Nurse Assistant / Secretary

Jan 2005 - Dec 2005 / Coosa Valley Medical Center /

Sylacauga, AL

Transcribed and entered doctors' orders and

procedures, greeted visitors, answered and screened

phone calls. Patient care and monitoring. Changes

bed linens and prepares patients for bathing.

Assists patients with activities of daily living

while in hospital to include transporting patients,

using wheelchair or wheeled cart, and assisting

patients to walk. Preps patients for examinations

and treatments, and remains with patients to assist

nurses and doctors, performing such duties as

holding instruments and adjusting lights. Takes and

records temperature, blood pressure, pulse and

respiration rates, and food and fluid intake and

output, as directed.

Hostess/Server

Mar 2004 - Jan 2005 / Outback Steakhouse /

Birmingham, AL

Customer service including seating customers in a

timely manner, taking food orders and serving

customers. Assist kitchen staff with order

preparation and serving. Managed customer cash

flow between tables and registers. Assisted with

store closings including balancing finances at the

end of shifts.

Sales Associate

Dec 2000 - Feb 2004 / Goody's Family Clothing /

Birmingham, AL

Customer service, financial closeout of the store

and data entry of final daily sales. Assists

customers in a friendly environment. Assist

management with Key Carrier responsibilities (i.e.

assisting customers with concerns, assisting other

associates with issues, and financial and physical

closeout of the store.)

Education Jefferson State Community College, Birmingham, AL

Graduated 2008

AAS-Business Management

Skills/Add'l Federal Government Security Clearance - Level :

Info Secret

HIPAA Certification

HIPAA Course Instruction Experience

Typing: 50+ WPM

MEDPROS Database Entry

EMR Software End-User Instruction

Church Secretary/Personnel Committee

References References are available on request.

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