Customer Service Representative
Resume:
MARVETTE L. WILLIAMS
Wadley, GA 30477
Highly, organized and motivated individual seeking a position that
will provide a challenging opportunity to contribute to a company's
growth and success. Creative problem solver with the ability to handle
multi-task and conflict resolution. Persuasive communicator with well-
developed skills in clerical duties, purchasing agent duties, as well
as personnel office management. Proficient all aspects of computer
programs to include Microsoft Word; Excel; PowerPoint. Capable of
coordinating and directing departmental functions and activities.
Recognized as a resourceful, results-oriented individual with strong
analytical and interpersonal abilities.
PROFESSIONAL EXPERIENCE
SITEL COOPERATION, Augusta, Georgia (2008 - Present)
Customer Service Representative:
Perform day-to-day operations of managing organizational and customer
service affairs.
Assist in the supervision of other customer service representatives in
problem solving.
Data Entry of medical insurance claims - generate daily reports of these
claims.
Advise medical doctors and nurses on eligibility information on insurance
claims.
Conduct weekly staff meetings on updates involving medical insurance
claims.
. Handled work ethics issues among customer service representatives.
. Trained new staff members on policies, work ethics, and daily operations.
Youth Detention Center, Augusta, GA (2007 - 2008)
Security Personnel:
. Maintained the security of the facility and residents.
Conducted dorm/residents searches for contraband.
Individual counseling to residents for crisis prevention.
Group counseling sessions on topics associated with at-risk-youth.
Trained new security personnel on policies, work ethics, and daily
operations.
United States Army - E4 Promotable, Fort Leonardwood, MO (2002-2007)
. Performed day-to-day operations of managing purchasing department.
Prepared and balanced daily reports.
Review and post inventory sheets.
Completed paperwork for supplies necessary for maintenance.
Reconciled inventory balance sheets.
Maintained current file data.
Accurately and efficiently entered inventory spread sheets
Tracked and verified inventory bills; authorized purchases.
MARVETTE L. WILLIAMS
(continued)
EDUCATION
ASHFORD UNIVERSITY, Augusta, GA (present)
Jefferson County High School, Louisville, GA (1998 - 2002)
. College Preparatory Diploma
. Technical Preparatory Diploma
UNITED STATES ARMY, Fort Jackson, SC June, 2002
. AIT Training - Automated Logistics Specialist
. Basic Training
CERTIFICATION
. Marksmenship
. Leadership and Supervision
. Honorable Discharge
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate