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Customer Service Office

Carrboro, North Carolina, 27510, United States
May 23, 2010

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Marissa A. Huver

*** ****** **. ***. ***, Carrboro, NC 27510

269-***-**** ~


University of Michigan, Ann Arbor, MI; May 2010

. B.A. Communication Studies, Linguistics Minor


Jumpstart at the University of Michigan, Ann Arbor, MI September 2009-

April 2010

AmeriCorps Member

. Assisted a preschool child with her reading and writing skills by

paying strict attention to detail, having great patience, and

excellent communication skills

. Wrote bi-weekly newsletter to communicate to parents how children

benefited from the program

Westwood, At the Crossing, Belmont, MI

June 2009-August 2009

Office Assistant

. Designed and wrote copy for promotional flyers geared toward

increasing company awareness and customer base

. Identified target audiences for promotional materials based on

analysis of previous customers and potential new customers for


. Created Microsoft Excel spreadsheets to better organize inventory and

prepare for banquets more efficiently, enabling company to better

serve customers

. Completed general office duties including re-typing documents,

organizing, and filing

Select Registry, Distinguished Inns of North America, Marshall, MI

April-August 2007 & April-August 2008

Summer Internship - Executive Assistant to Executive Director

. Wrote and designed monthly Guest eNewsletter to keep guests well

informed about Select Registry Inns and special promotions

. Answered phones, providing customer service and assisting Select

Registry guests and innkeepers/owners with general questions

. Operated general office equipment as well as Microsoft Office

Applications- Word, Excel, Access, and Outlook, to assist fellow staff

members in their duties

. Organized Executive Director's office and files to create a more

efficient work environment

. Managed all office activities while staff attended conference

University of Michigan Housing, Ann Arbor, MI January 2007- April 2008

Front Desk Staff

. Checked residents in and out of their dorm rooms and issued parking

permits and temporary room keys to residents, providing best possible

customer service while representing the University

. Completed general office duties including use of office equipment and

Microsoft Office Applications

. Sorted mail, including packages, and dispersed to the correct

residents to ensure satisfaction


. Alpha Gamma Delta Sorority Member since Fall 2006; New Member

Coordinator 2008, Rho Omega for Recruitment Fall 2009

. University of Michigan Dance Marathon dancer Fall 2006-Winter 2009

. Saint Mary Student Parish Catechist 2009-2010

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