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Customer Service Manager

Location:
Dayton, OH, 45415
Posted:
October 03, 2010

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Resume:

Brian Tesmer 937-***-****

*** *** ***** **. ******, OH 45415 abkdh7@r.postjobfree.com

Professional Objective: A career-directed opportunity where extensive

production, logistic and staff management experience will be fully

utilized.

Summary of Qualifications

Self-starter, highly motivated Staff supervision and training

Easily establishes and maintains Logistics management

rapport Purchasing and vendor sourcing

New business development Design and construction

Coordination of job schedule Direct marketing

Contract negotiation Interpersonal and communication

Quote development and presentation skills

Innovative problem solver

Professional Experience

QUALITY FIRST HOME UPGRADES, Dayton, Ohio

February 2002 to Present

Business owner

Responsible for all aspects of running home improvement business.

Train and supervise employees.

Job quoting and customer service.

Design and draw construction plans.

Calculate and order raw materials.

Extensive hands on experience with custom deck and fence building,

finished basements, complete home remodeling, siding, kitchens, bathrooms,

drywall, painting, ceramic and wood flooring, electrical, and minor

plumbing.

BENJAMIN STEEL SERVICES INC, Dayton, Ohio

November 2006 to May 2009

Shift Supervisor

Train and supervise employees.

Responsible for logistics of all daily deliveries.

Work directly with sales to ensure customer's needs are met.

Inventory control and inspection.

AS400 experience.

Coordinate processing schedules to ensure on time delivery.

Responsible for all evaluating and disciplinary actions.

Hands on experience with overhead crane, forklift, loading and unloading

material.

PRODUCTION TUBE CUTTING, Dayton, Ohio

April 2000 to February 2002

Inside Sales Manager

Marketed tube cutting service for automobile, medical and other

industries.

Responsible for all phases of marketing cycle including new business

development, new market penetration, price quotes and account services.

Developed new accounts through telemarketing, industry trade shows and

direct mail programs.

Resolved all customer service issues regarding billing, delivery, pricing,

parts availability and quality.

BROOKVILLE ROADSTER INC., Brookville, Ohio

April 1996 to April 2000

Sales Manager, Shipping Department Manager

Marketed replacement automobile body parts for 1928 to 1932 ford roadsters

to collectors, dealers and distributors worldwide.

Full profit and loss accountability for more than $4 million in annual

sales

Managed all phases of marketing cycle including new business development,

new market penetration, new product introductions, price quotes and

account services.

Developed new accounts through telemarketing, industry trade shows and

direct mail programs.

Resolved all customer service issues regarding billing, delivery, pricing,

parts availability and quality.

Directed all shipping, receiving and inventory control functions.

Supervised up to five personnel; including hiring, evaluating and

disciplining staff

Education

OHIO UNIVERSITY, Athens, Ohio

Bachelor of Arts in Organizational Communications, Minor: Electrical

Engineering

August 1994

References

References are available upon request.



Contact this candidate