Customer Service Data Entry

Location:

Posted:

October 03, 2010

kristen m. fluty

. **** Wellton Dr ( Evansville, Indiana 47725 812-***-****

Enthusiastic individual seeking a challenging position

SUMMARY OF QUALIFICATIONS

. IVY TECH COMMUNITY COLLEGE-ASSOCIATE OF APPLIED SCIENCE IN PSYCHOLOGY

. Dedicated employee who consistently displays ethics and professionalism

. Ability to work efficiently and effectively in a fast-paced high stress

environment

. Proven strengths related to caring, listening, empathy, documentation,

and advocacy

. Successfully display general office skills including phone reception,

data entry, and filing

. Knowledge of MS Excel, MS Word, MS PowerPoint

. Experienced in filing and retrieving corporate documents, records, and

reports

. Responsible for scheduling, setting appointments and gathering phone

information

. Consistently provide outstanding customer service; Acknowledged as

resourceful problem-solver

Education And Training

ASSOCIATE OF APPLIED SCIENCE IN PSYCHOLOGY 2007

Ivy Tech Community college

Professional Experience

FINANCIAL COUNSELOR/ RECEPTIONIST/ PT ACCESS SPECIALIST 08/05- 07/10

deaconess hospital Evansville, In

. Responsible for analyzing insurance coverage and benefits for patients in

the emergency room

. Facilitated payment sources for uninsured patients; referred patients to

appropriate resources

. Admitted and registered patients with accurate patient demographic and

financial date

. Calculated and collected cash payments appropriately for all patients

. Implemented collection actions and assisted financially responsible

person in arranging payment

. Updated the billing and computer system to reflect the insurance status

of the patients

. Gathered necessary documentation to support proper handling of inquiries

and complaints

. Answering phones, scheduling appointments, and verifying patient

information