Human Resources Manager

KIM D. BURGESS, PHR

**** *. ***** ***** **.

CHANDLER

ARIZONA

85286

HOME: 480-***-****

CELL: 602-***-****

HIGHLIGHTS:

. Dynamic, experienced Human Resources professional

. Extensive employee relations, benefits, and recruitment experience

. Highly motivated, results oriented team player with the ability to coach,

develop, and lead people

PROFESSIONAL EXPERIENCE:

December 2005 - Present, Jobing.com - Phoenix, AZ

Employee Services Manager

. Provide HR support to exempt and non-exempt employees

. Administer and manage FMLA, LOA, and workers compensation process

. Responsible for company benefits selection and administration

. Coach the management team regarding employee relations issues and

employee performance

. Process payroll through ADP and manage employee stock option program

. Selected as HRCI state coordinator - responsible for coordinating PHR and

SPHR preparation classes

January 2000 - December 2005, Desert Schools Federal Credit Union -

Phoenix, AZ

Employee Relations Specialist

. Coach managers on employee performance issues and resolve work-related

conflicts

. Advise exempt and non-exempt employees regarding company policies and

procedures

. Drive a positive culture where employees feel valued through

implementation of HR/recognition programs

. Administer and manage FMLA and LOA process, respond to D.E.S.

verification claims, and manage employee drug testing program

. Conduct exit interviews and track and report trends in relation to

employee separations

. Support recruitment efforts: source, screen, interview, and select

candidates for non-exempt and exempt level positions

Benefits Specialist

. Conduct benefits orientation for new employees and explain benefit

programs in detail

. Reconcile monthly General Ledgers and billing for major health and

supplemental insurance plans

. Administer and manage FMLA and LOA process

. Coordinate annual Benefits Fair including: vendor scheduling, employee

communication and participation

. Partner with vendors to resolve all employee issues regarding health

insurance claims

. Setup employee health deductions through ADP/Ceridian payroll systems

March 1997 - January 2000, Axxess Technologies, Inc. - Tempe, AZ

Payroll/Benefits Administrator

. Explain benefit programs in detail to ensure employees make informed

decisions regarding insurance coverage

. Resolve employee issues/concerns regarding health insurance claims

. Process payroll on a weekly basis through ADP and prepare monthly

payroll/labor reports

. Partner with Sheakley Uniservice to resolve all unemployment claims

. Create employment advertisements and screen and coordinate the hiring of

Field Service Representatives in multiple states

September 1990 - March 1997, Super Kmart - Tucson, AZ

Human Resources Assistant Manager/Training Development Coordinator

. Respond to D.E.S. verification claims

. Assist in corrective action and termination meetings

. Prepare and present annual performance appraisals for Training

Development Coordinators

. Supervise, coach, and develop Training Development Coordinators

. Conduct New Hire Orientation

. Source and hire all non-exempt employees

. Process payroll on a weekly basis

. Maintain attendance records for all employees

Pharmacy Technician/Checkout Supervisor/Merchandiser

. Develop, promote, administer, and evaluate employee training and

development programs

. Assist customers with prescriptions, refills, and insurance claims

. Schedule breaks and lunches for checkout lane staff to ensure appropriate

store coverage

. Monitor cash levels for front-end cashiers, department registers, and the

cash office

. Maintain proper stock levels and pricing of merchandise for entire store

CERTIFICATIONS:

PHR Certification Completed - 2006

EDUCATION:

Mesa Community College - Mesa, AZ

Courses in Human Resources Management and English Composition

Pima Community College - Tucson, AZ

. General Studies

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Kim

KDB

Burgess

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