Customer Service Administrative Assistant
Resume:
Gina B. Johnson
Tallahassee, FL 32310
abkdfz@r.postjobfree.com
Objective
I am seeking a Administrative Assistant position with a dynamic company which will allow me to utilize the skills that
have acquired while giving me the opportunity learn and perfect new skills which will benefit the company for which I
am employed.
Education
Everglades University, Fort Lauderdale, FL
Bachelor of Science in Alternative Medicine, June 2005
Keiser University, Tallahassee, FL
Associate of Science in Medical Assisting, February 2003
Professional Skills
Proficient in Microsoft Word, Excel, Access and Outlook
Proficient in operating various types of switchboard equipment
Knowledge of various filing systems
Experience in preparing travel arrangements and itineraries
Experience in processing payroll and travel reimbursement
Punctual, independent, attention to detail
Professional Experience
Lane Bryant, Governors Square Mall, Tallahassee, FL
Assistant Manager, November 2009 to Present
Responsible for providing outstanding customer service to all guests
Assist with merchandise information, including apparel consultations for guest
Responsible to opening and closing the store for the day’s business
Merchandising store front windows and forms inside the store as well as accepting new shipment, processing new
shipment
Responsible for handling merchandise purchases as well as returns and exchanges
Responsible for motivating sales associates to meet and exceed sales and credit goals set for plan
Responsible for responding to corporate emails, conference calls, inter office corporate mail
Alfredo Nova, MD, OB/GYN, Tallahassee, FL
Medical Assistant, November 2008 – March 2009
Reception and scheduling patients
Prepared treatment rooms
Phlebotomy and glucose testing
Cleaning, sterilizing and packaging instruments
Prepared charts for next day business, ordering labs and calling prescription refills
Taking vital signs and patient chart documentation
Verified patients insurance
Performed UA, Hct test, and administering injections
Assisted the physician PAPs, Ultrasounds Doppler monitoring and other minor surgical procedures
Ordering office supplies
Lane Bryant, Atlanta, GA
Style Expert, September 2006 – November 2008
Provided excellent customer service to all store guests
Assisted with merchandise information including appropriate style assessment, proper fit for casual and office attire as
well as proper foundation fittings to enhance the look of the guest’s selection
Responsible for handling merchandise purchases and merchandise return transactions
Assisted store managers with visual merchandising and processing new merchandise for the selling floor
Natural Body Spa and Shoppe Midtown/Omni Hotel, Atlanta, GA
Spa Coordinator/Aroma Therapist, April 2007 - April 2008
Responsible for scheduling appointments, coordinating with the therapist and clients for shift coverage and spa
services
Prepared treatment rooms for the next day’s business according to the spa service
Provided customer service for product sales as well as product education for spa guests
Reconciled customer accounts, process gift cards, open and close register for the current and next day’s business
Coordinated special events including luncheons, bridal parties, and special occasions for both private and large groups
Responsible for inventory and ordering spa supplies for the therapist as well as general office supplies
Prepare correspondence when needed.
Remedy Intelligent Staffing, Tallahassee, FL
Administrative Assistant, March 2005 – January 2006
Provided administrative support to the Executive Assistant of the Division Director
Processed payroll for over 300 insurance adjusters and maintained the active data base for active and inactive property
adjusters to ensure proper payroll
Prepared travel reimbursements for the adjusters to ensure proper receipt and invoice reconciliation for monetary
reimbursement to the adjusters.
Prepared invoices for the adjusters contracted with Citizen’s Property insurance to ensure accurate processing of
claims due to Hurricane Katrina
Prepared all office correspondence, purchase orders, supply ordering
Answered switchboard, routed calls, take messages, and kept the conference room calendar
Corvel Corporation, Tallahassee, FL
Medical Assistant/Telephonic Medical Case Manager, September 2003 – January 2005
Assisted injured workers with medical care management via the telephone
Scheduled medical appointments and referrals for specialty care and Durable Medical Equipment
Responsible for scheduling medical procedures, prescription drug authorization and payment for treatment
Prepared correspondence for review by the adjuster of Risk Management for the State of Florida
Workers Compensation Benefit Division
Florida Department of State/Division of Historical Resources, Tallahassee, FL
Administrative Secretary, January 2000 – September 2003
Prepared correspondence for the Survey and Registration staff as well as correspondence for signature by the Secretary
of State for the State of Florida pertaining to the Division of Historic preservation.
Prepared all travel itineraries and travel arrangements for bureau staff and Historical Commission members
Responsible for processing all travel reimbursements for the bureau staff and the Historical Preservation Commission
Meeting members.
Responsible for answering, screening and transferring incoming calls to the appropriate staff members and taking
messages
Maintained the events calendar for the Division Director of Historical Resources also maintained the calendar for the
Division of Historical Resources conference room
Created and maintained several office filing systems
Transcribed meeting minutes for the quarterly Historical Commission meetings
Maintained the database for the potential listing of historic properties
Responsible for maintaining property inventory for the Bureau of Historic Preservation
Maintained service contracts for office equipment, negotiated purchase orders for office equipment
Ordered all office supplies
References Available Upon Request
Contact this candidate