Customer Service Data Entry
Resume:
MARLA BROADNAX
Hayward, Ca. *****
(E mail) abkdfc@r.postjobfree.com
OBJECTIVE:
Seeking a position in the capacity of a Clerical or Customer Service Representative within a general business environment where I
can utilize my strong work ethics bringing the following experience, skills, and attributes.
Extensive experience working with the general public interface well with others at all levels including patrons, professionals, and
children. Meticulously detail oriented, focused self motivated; versatile, flexible and adaptable able to meet deadlines with accuracy and
efficiency with excellent interpersonal communication, customer service, and office support skills.
AS400, Windows 98 & 2007, Excel, MAS90, Ebindr, 10Key, Data Entry, and Internet skill.
EDUCATION:
Chabot College
Oakland High School
Villa Fairmont Mental Health Rehabilitation Center
Ward Clerk
San Leandro, Ca. March 2009 Current
Ward Clerk Duties:
Performs tasks correctly and according to policies and procedures
Maintain confidentiality of all documents and information regarding clients and staff
Maintain accurate records, filing, reports in client medical records updating the Kardex system, assemble medical records and
organizing newly admitted client medical records
Completing lab orders
Initiates client medical appointment process maintains log of all appointments
Order and maintain appropriate level of supplies
Customer Service, providing clients families and other staff members with requested information, using excellent communication skills
Data Entry/Preparing for admissions and discharges
Answering the telephone taking messages and screening calls as assigned
Maintain a clean and neat work environment, maintain files of completed Q/A documents as requested
Better Business Bureau
Member Services Clerk, / Oakland, CA Oct. 2007 Aug. 2008
This position is very fast paced and required that you pay attention to detail
Duties entailed the processing of incoming and current customer applications
Processed and researched all information for current and incoming applications
Collected information that may be needed for companies the required licensing
Heavy Data Entry
Customer Service
Scan Documents into Ebindr
Post Payments
Community Psychiatry Associates
Front Office Coordinator, / Oakland, CA Feb.2007 Sept.2007
Extensive experience dealing with general public with psychiatric illness
Organize and maintain patients records maintaining confidentiality of all documents and information regarding clients and staff
Completing doctors orders
Registered patients daily and scheduled appointments, along with sending out referrals to other doctors as needed
Handled patient co payments along with weekly deposits to the bank
Entered all transactions into the CPA Database pertaining to patient diagnosis and medication given by the doctor
Insurance Verification
Customer Service
Clerk II Venturi Staffing Agency, Children and Family Human Services,
Richmond, CA June 2006 / Feb. 2007
Perform emergency intake referrals for abused and neglected children
Prepare and send out court reports, responsible for typing / filing petitions and responding to any correspondence
from judges and police department
Update all client files through the departments CMS database. Including all new contacts made with clients and Social
Worker
Responsible for the distribution of tickets for transportation, car keys, cell phones, payroll checks, laptops, cameras
and other various items used by Social Workers
Contact this candidate