Customer Service Medical

Stephania Y. Drane

**** ****** *****

Swansea, IL 62226

Home Phone: 618-***-****

abkdcp@r.postjobfree.com

Profile

I PREVIOUSLY SERVED IN THE AIR FORCE AS A MEDICAL MATERIAL LOGISTICIAN. I

HAVE EXTENSIVE SKILLS AND KNOWLEDGE OF THE MEDICAL MATERIEL SPECIALIST-

SUPPLY TECHNICIAN VOCATION, AS WELL AS A PURCHASING AGENT AND CAN

COMPETENTLY EXECUTE GOVERNMENT REGULATIONS RELATING TO MANAGEMENT OF

MEDICAL MATERIEL SUPPLY DUTIES AND PERFORM DUTIES AS OUTLINED BY GOVERNMENT

HEALTHCARE INSPECTIONS SUCH AS JOINT COMMISSION ON THE ACCREDITATION OF

HEALTHCARE ORGANIZATIONS (JCAHO) AND ACCREDITATION ASSOCIATION OF

AMBULATORY HEALTH CARE (AAAHC). I HAVE GREAT CUSTOMER SERVICE, PROCUREMENT

AND CONTRACT MANAGEMENT SKILLS WITH SOME OF THE GOVERNMENTS' TOP MEDICAL

SURGICAL AND PHARMACEUTICAL COMPANIES, SUCH AS OWENS AND MINOR, CARDINAL

HEALTH AND AMERISOURCE BERGEN. I CAN ADMINISTER DEFENSE MEDICAL LOGISTICS

STANDARD SUPPORT (DMLSS) AND MEDICAL LOGISTICS (MEDLOG) SYSTEMS. I CAN

OVERSEE AND MANAGE THE PROCESSING, STORAGE AND SHIPPING OF MEDICAL ITEMS

AND DRUGS FOR THE FACILITY; EXCEL IN THE SUPPLY WAREHOUSE ENVIRONMENT, CAN

TRAIN OTHERS ON PROCESSES AND PROCEDURES, PERFORM INVENTORY AUDITS, ORDER

AND MAINTAIN PHARMACEUTICAL SUPPLIES, SETUP SUPPLY ACCOUNTS FOR INTERNAL

AND EXTERNAL CUSTOMERS, TRAIN FACILITY SUPPLY CUSTODIANS ON PROPER ORDERING

PROCEDURES, REVIEW AND PROVIDE INSPECTIONS ON ESTABLISHED ITEM AND MATERIAL

LOCATIONS; PREPARE INVENTORY AND PRODUCTION REPORTS; SCREEN AND IDENTIFY

SHIPPING AND RECEIVING DOCUMENTS; DETERMINE SEQUENCES FOR LOADING MATERIALS

AND ORGANIZE INCOMING SHIPMENTS, RECEIVED, PERFORM AUDITS, CHECK SUPPLIES

AND EQUIPMENT DELIVERED TO THE FACILITY; SETUP AND MAINTAIN STORAGE

SYSTEMS, STORE ITEMS AND MAKE DELIVERIES WHEN REQUESTED; AS A MEDICAL

EQUIPMENT MANAGEMENT OFFICE (MEMO) SUPERVISOR I OVERSAW THE ASSEMBLY,

TEARDOWN, AND DELIVERY OF EQUIPMENT AND FURNITURE, CAN LIFT HEAVY ITEMS. I

AM LICENSED TO OPERATE NINE FORKLIFT MODELS AND LARGE MOVING SUPPLY

VEHICLES. AS A PROGRAM SUPPORT ASSISTANT, I CAN PROVIDE ADMINISTRATIVE

SUPPORT FROM FILLING, DATA COLLECTION, ENTRY, TRACKING AND RESEARCH. I KNOW

I CAN PROVIDE A GREAT WORK ETHIC BY UTILIZING MY MILITARY BACKGROUND,

FAMILIARITY IN ACQUISITIONS, AND VARIOUS COMPETENT SKILL-SETS FOR THIS

POSITION.

SECURITY CLEARANCE: Government issued SECRET CLEARANCE

Experience

Program Support Assistant Saint Louis, MO Jan 2010 -

Present

- Provide clerical and administrative support to Mental Health Service

programs

- Trained in the process of registration, enrollment, scheduling and

canceling of patient appointments

- Collect suicide statistical information to assist with community training

- Prepare mailings and materials required for patients and staff

- Arrange for order of suicide prevention materials and office supplies

- Track admissions and discharges of high risk patients from Psychiatric

Unit

- Maintain a database of high risk patients and their appointments

throughout their admission into the Sui-

cide Prevention program

- Type 30 words per minute

- Coordinate training with services

- Create monthly, quarterly, and annual reports of patient status for staff

- Perform library research functions

- Compilation of archived database logs consisting of statistical

information from then to show a summa-

rized report of the comparison with current information relating to

suicide

Storage & Distribution Supervisor Scott AFB,

IL Aug 2006 - Nov 2008

- Supervised eight civilian and military warehouse personnel, oriented and

trained new logisticians

- Provided administrator and instructor management to 150 supply custodians

utilizing Defense Medical

Logistics Standard Support system

- Resource protection monitor for $30 million in warehouse assets

- Initiate corrective actions for discrepancies

- Drug enforcement Agencies registration and documentation verification

- Verified and coordinated customer returns and provided account refunds

- Processed customer credits totaling $50,000 on annual average

- Oversaw the commercial vendor return program

- Inspect and repack medical supply kits for routine facility use,

contingency, and Mass casualty response

- Perform Quality control functions on $16.5 Million in supplies/equipment

- Managed 1 of 11 Air Force Air Staff e-Commerce programs

- Oversaw medical warehouse operation for Air Mobility Command-Scott AFB

- Logistical focal point for $94,000 in supplies and equipment during Scott

AFB 2007 Air Show supporting 50,000 attendees

- Provided inventory and repacking of 3,400 first aid kits for Scott AFB

deploying units

- Purchased $1.2 million in pharmaceuticals from government approved

vendors and completed DEA registration forms without discrepancy

- Executed the Operation and Management fund (O&M)

- Processed Defense Logistics Agency requisitions daily

- Instructed classes on local purchase procedures and regulations

- Supervised stock control measures for items shelved

Equipment Management Manager Osan AB, Korea Aug

2005 - Aug 2006

- MEMO account manager for Osan AB medical group

- Managed and worked the removal of 300 furniture packages, installations

and turn-in to Base equipment salvage office

- Oversaw the audits and repairs of 15 copiers located throughout the

facility

- Ordered $214,000 new furniture packages for Medical Group. Monitored

proper and timely installation by contractors

- Investigated report of survey for lost equipment from previous four years

- Performed quality control and item verification on equipment contracts

for medical group

- Operated heavy equipment utilized during deliveries and equipment setup

- Oriented 5 newly assigned personnel to warehouse management procedures

Lead Customer Service Representative Patrick AFB, FL

Jan 2003 - Aug 2005

Recertified and verified DMLSS account access and operation updates for 96

supply custodians

Provided customer service to 400 personnel, reviewed and processed DMLSS

equipment and pharmacy orders, managed credit and new item request

Sole point of contact for pharmaceutical inventory, delivery, return and

credit retrieval

Contacted product manufacturers for returns and refunds on expired,

recalled, or obsolete inventory with warehouse supervisor

Created acquisition reports for facility commander and Headquarters Air

Force Materiel Command

Serviced customer service orders for 110 accounts as sole source product

order

Materiel Service Section Leader Patrick AFB, FL

Jan 2002 - Jan 2003

Assigned DMLSS accounts to 96 supply custodians, trained on operating,

ordering, and retrieving

account information

Expedited and tracked delivery of materials costing approximately $156,000

for humanitarian mission to Honduras

Placed pharmacy orders, managed credit and return procedures for $5.6

million in inventory

Acquisition Management Clerk Robins AFB, GA

Apr 1998 - Jan 2002

- Purchased over $1.5 million pharmaceutical products per year to ensure

the pharmacy's supply/demand

ratio was continuously maintained

- Sole point of contact for pharmaceutical inventory, delivery, return and

credit retrieval

Coordinated expired, recalled, or obsolete inventory for turn-in with

warehouse supervisor

Created acquisition reports for facility commander

Attended executive staff and financial planning meetings

Negotiated three year contract agreement reducing freight & restocking cost

by 15%

Supervised section operations for customer service and acquisitions

Coordinated emergency response equipment package for Air show contingency

Warehouse Technician Robins AFB, GA

Dec 1996 - Apr 1998

- Stocked and inventoried deliveries

- Distributed orders to internal and external customers

- Performed warehouse sanitation procedures in accordance to OSHA standards

- Liaison between front office customer service representatives and

warehouse stock workers

- Trusted agent for pharmaceutical accountability and deliveries

- Re-designed warehouse stock area freeing up space for new supplies and

equipment requirements

- Operated and trained warehouse workers on heavy equipment-fork lift and

oversized supply vehicles

- Coordinated expired, recalled, or obsolete inventory during monthly stock

rotation verification

education

-Allied Health Sciences-Medical Materiel Specialist-Community College of

the Air Force 5 credit hrs

from receiving Associates degree

- Health Insurance Portability and Protection Act training (HIPPA)

1996-2007

- Air Force Institute for Advance Learning (AFIADL) certifications

2005

- Operational Risk Management

- Records Management

- Air Force Trainers Managers Course

Osan AB 2005

- Air Force Trainers Managers Course Robins AFB

2003

- Professional Military Education Leadership Course Logistics Management,

Robins AFB 2001

- Medical Materiel Management Readiness Course Wright Patterson-Air Force

Logistic Center 2000

-Medical Materiel Management Technical School, Shepphard Air Force base

1997

Other Skills and certifications

OPERATE WAREHOUSE EQUIPMENT, MICROSOFT OFFICE, DEFENSE MEDICAL LOGISTICS

STANDARD SUPPORT SYSTEM (DMLSS), RECORDS MANAGEMENT (FARM LIAISON), LINEN

PROCEDURES, CUSTOMER SERVICE REPRESENTATIVE,

Purchasing Agent, Equipment Manager, Forklift Operator, Contracts, Cargo

Prep/Pallet Build-up, First Aid, CPR, Defibrillator, Blood-borne pathogens,

OSHA compliance, HIPPA, Mail Clerk

Professional Organizations

- AIR FORCE MEDICAL MATERIEL LOGISTICS MANAGEMENT ASSOCIATION (LOGDOGS)

- Air Force Materiel Command Honor Guard member-provided military honors

for 48 deceased veterans

Professional Accomplishments/Awards

- CUSTOMER SERVICE AND WAREHOUSE MANAGEMENT INSTRUMENTAL IN ROBINS AFB

WINNING 1997 AND 1998 AIR FORCE MATERIEL LOGISTICS LARGE UNIT CATEGORY OF

THE YEAR AWARD AND WINNER OF 2000 AIR FORCE MATERIEL COMMAND LOGISTICS UNIT

OF THE YEAR

- Earned STEP promotion to the next rank. Selected #1 of 12 airmen in

medical group. Commander emphasized management of warehouse accounts,

pharmacy orders, and customer service skills

- Customer service skill-set and warehouse operational execution was

highlighted in being awarded Air Force Logistics Medium Unit category of

the year for 2004 and 2005

- Winner of three customer service awards for 2003-2005 with customer

service ratings of 96% 2003, 99% 2004, and 97% 2005

- Awarded Achievement medal for customer service and warehouse management

that directly impacted Robins Air Force base medical group winning logistic

account awards

- Awarded Commendation medal for contract initiation, equipment orders,

removal and installation of furniture.

- Earned one achievement medal for warehouse supervisor management

contributions to Scott AFB

- Accomplishing credit funds retrieval of an erroneous $50,000 order of

pharmaceutical and supply items at Scott AFB lead to being rated as # 1 of

8 Medical Material Specialist.

- Worked with three contracted companies to retrieved $148,000 in expired

inventory and pharmaceutical supplies while overseeing customer accounts at

Patrick AFB

- Added $103,000 to hospital budget by training supply custodians on

proper ordering processes and reducing erroneous supply and pharmaceutical

orders during tenure at Robins AFB recognized by Wing commander for

exceptional service

- Logistic management abilities decisive in earning three Outstanding JCAHO

ratings with 96% avg in 2002-2005 and three Health Services Inspections

yielded Excellent ratings

- Key worker in facility receiving 5 Outstanding JCAHO ratings with 97%

avgs, 3 Excellent rating for Health Services Inspection and two Outstanding

ratings for 1997-2002

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