Customer Service Administrative Assistant

Arneatra L. Keith

**** ****** ***** ** ( Sterrett, Alabama, 35147

**********@*****.*** ( 205-***-****

Mobile 256-***-****

Summary of Qualifications

Skillful and dedicated Administrative Assistant with extensive experience

in the coordination, planning, and support of daily operational and

administrative functions.

* Demonstrate capacity to provide comprehensive support for executive-

level staff including scheduling meetings, coordinating travel, and

effectively managing all essential tasks.

* Proven track record of accurately completing research, customer

service, dispute resolution, reporting, information management and

business-development efforts within budget requirements.

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Proficient in Microsoft Office System , QuickBooks, Microsoft

Windows operating system, and Adobe Acrobat.

Professional Experience

Education Corporation of America - Birmingham, Alabama 2009 to Present

Administrative Assistant

Provide high-level administrative support to corporate and other

personnel.

Responsible for customer contact, scheduling conference rooms, assisting

with meetings, ordering meals and assist in coordinating events such as

president meetings, trainings and other corporate functions. Also train

new employees and orientate them to the facilities. I am responsible for

management of system aid, an administrative tool that allows other

personnel to request projects to be completed. My duties also consist of

monitoring and tracking and creating fed-ex, UPS and other packages

company wide. Address inquiries for current and potential customers,

communicating and greeting visitors and vendors.

. Order and process invoices for business cards

. Provide customer service to external and internal customers.

. Maintain confidentiality regarding sensitive documents.

. Enter and track visitor and employee badges.

. Create and change the wireless access code each day.

. Sort and distribute mail.

Charter Media - Birmingham, Alabama 2007 to 2009

Ad Sales Assistant

Provide high-level administrative support to account executives and other

personnel.

Responsible for customer contact, network schedules, contract data

reports and client spot listings. My duties also consist of monitoring

and tracking sales and revenue. I provide client feedback on spots,

correct or revise any orders placed by customers. Address inquiries for

current and potential customers, communicating with other departments

regarding customer accounts. Provide presentations for new promotions by

going to our clients and presenting our schedules and provide potential

clients with the information needed to retain their sales and support.

. Process invoices for client spot listings and ensure credit approval

before spots are aired.

. Provide customer service to external and internal customers.

. Maintain confidentiality regarding sensitive documents and maintain

retention schedule and manage records.

. Enter schedules requested by clients and account executives.

Southern Company - Birmingham, Alabama 2005 to 2006

SR Records Management Technician/Account Specialist

Provide high-level administrative support to management and other

personnel.

Responsible for customer contact regarding past due, collection accounts

and account balances. Address inquiries of current and potential

customers, communicating with other departments regarding customer

accounts. Monitor credit inquiries and make decisions based on customer

credit scores to grant service or require deposit following accounting

policies and procedures and to ensure compliance with Sarbanes Oxley and

other state and federal regulations to include but not limited to FCC

rules.

. Reduced liabilities of debt uncollected.

. Served as point of contact for all customers with low credit scores

which required them to pay a deposit and follow different guidelines

and regulations for service.

. Provide customer service to external and internal customers.

. Supervise special projects with up to 15 employees or contractors.

. Maintain confidentiality regarding sensitive documents and maintain

retention schedule and manage records.

. Responsible for document storage and tracking of off site storage.

. Also created monthly reports to indicate documents and files

transferred.

. Scan important documents into database and verify to ensure clarity

and accuracy.

. Train and orientate new hire or contractors.

. Created and facilitated training on file management for

administrative support staff.

aegis Therapies - Birmingham, Alabama 2003 to 2005

Administrative Assistant

I served as an Administrative Assistant for ten therapist and management

staff. I provided support to a cornerstone rehabilitation facility with

over 180,000 employees nationwide.

Directed all administrative and project support efforts. Conducted in-

depth research for patient long term care and billing options. I served

as liaison between therapeutic and nursing staff. I was responsible for

coordinating the arrival and departure of patients into the therapy

program and responsible for maintaining patient records and

confidentiality in accordance with state and federal privacy laws. I was

responsible for developing a file system for the department and making

arrangements for travel answering the phones, greeting clients and

potential clients as well as communicating with vendors to order

supplies. Developed presentations and scheduled all executive-level

meetings and travel. I prepared bi-weekly time, expense, and travel

reports. I was responsible for managing invoicing and billing processes.

. Designed, coordinated, and maintained vital competitive analysis

process to facilitate implementation of aggressive company marketing

strategy.

. Maintained license and education database for all employees.

EDUCATION

Strayer University, Birmingham, AL BBA Business Administration/HR

Degree Pending

Strayer University, Birmingham, AL AAS Business Administration

December 2008

Childersburg High School, Childersburg, AL Diploma

1989-1991

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