Customer Service Sales

CHRISTINA MAUREEN BALDWIN

*** ***** ***** ******(Portland, Oregon 97227 (503-896-

0075(abkdbp@r.postjobfree.com

________________________________________________________

EXECUTIVE ASSISTANT

Top-notch assistant with fifteen years' of experience coordinating office

management and special projects with a high degree of efficiency. Serve as

point person for managers, sales teams, clients and vendors to ensure

proper lines of communication, information management of data creating

documents using excel, access and word processing. Maintain excellent

communication skills, problem resolution abilities, and a high level of

confidentiality. Equally effective at providing customer service, human

resource assistance, marketing and advanced administrative word-processing

support.

SUMMARY OF QUALIFICATIONS

-Dedicated and focused; able to prioritize and complete multiple tasks and

follow through to achieve project goals. Ability to speak in groups or

audience facilitated events.

-An independent self-motivated professional with excellent research and

writing skills; able to grow positive relationships with clients and

colleagues at all organizational levels.

-Senior Level Computer skills include MS Word, Excel, PowerPoint, Access,

Outlook, One Note, Internet, Roxio Creator, Adobe, PDF Suite, HTML, Trouble-

shooting Skills, Online File Management, Scan Multi-Functions, Laptop

Processes for Virtual Meetings, Virtual Meeting Set-up,

-Oregon Notary, Type 60 WPM

PROFESSIONAL EXPERIENCE

Legal Secretary, City of Lake Oswego, Portland, OR, July 2010-Present

Responsible for assembly municipal court and case- load documents following

department procedures in preparation for Prosecutor. Type form letters

according to draft needs. Proofread and transfer to letterhead documents.

Serve as Information Specialist for department to the public. Manage

filing system.

Maintenance Administrator, PCRI, Portland, OR, Dec. 2009-April 2010

Senior administrative professional performed daily duties for all

administrative support for the department in a social service environment

using accounting skills. Used excel reporting functions while performing

simultaneous duties with frequent interruptions while maintaining

professionalism and completion of tasks on time. Processed all accounts

payables for dept. using database entry-Yardi program with access and excel

dual dashboards.

Project Administrator, Personnel Source, Portland, OR, Mar. 2009- Jul. 2010

Act as the "keeper of the records" for the project facilitated by heavy use

of Microsoft Suite of Programs Word, Excel, PowerPoint and Outlook to

document the facts and distribute in readable content and attractive

business publishing formats. Coordinate and arrange facility support

accommodations, including room set-up, A/V, electrical network connections,

catering and hotel meeting room accommodations. Monitor and track session

attendees-facilitate distribution of training materials before and after

sessions. Assist with on-boarding orientation for new consultants.

Sales Administrator, Market Contractors, Portland, OR, Dec. 2007- Nov. 2008

Responsible for managing and providing the highest quality of service to a

dedicated block of NW- US based clients. Proactively educated clients on

new product features and provided on-going education to client inquiry's,

resolve or negotiate "win-win" solutions to client issues independently.

Built solid relationships both internally and externally to foster customer

satisfaction and loyalty. Document and track client discussions or

complaints and maintain client contact records in office network database

system utilizing excel reporting functions.

Client Services Representative, RE/MAX, Portland, OR, Aug. 2005- Dec. 2007

Draft state approved contract documents for all purchase/sale agreements

for clients' consideration. Interview clients to determine what kinds of

properties they are seeking, research and convey information about

residential properties to clients and explain their features, compare a

property with similar properties that have recently sold, in order to

determine its competitive market price and answer clients' questions

regarding construction work, financing, maintenance, repairs, and

appraisals.

Project Administrator, Household Finance, Portland, OR, Dec. 2003- Apr.

2005

Assessed application forms for completeness and clarified with applicant

items left incomplete or misunderstood, tactfully elicit information from

applicant to verify and requested further information to determine

eligibility as needed. Explained rules, regulations, procedures and

applicant rights and responsibilities, verified with collateral sources on

behalf of the client to tailor program to clients needs based on data

provided. Maintain program integrity with ethical behavior.

14 Years of Additional Administrative Support Work in Private Sector and

Non-Profit (focus on Administrative, Human Resources, Public Relations)

Education

Portland State University, Portland, Oregon

Bachelor of Science, Communications-Organizational Development

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