Customer Service Management

Kiana Brown

Port Wentworth, GA. ****** [704-***-***** abkdbl@r.postjobfree.com

Objective A high level of professionalism, the ability to

multi-task, strong customer service skills and

software applications proficiency.

Experience Receptionist/Call Center Agent

01/1999 - 02/2009 Resolutions, Savannah, GA.

Crossed trained as a call center agent to handle

high volumes of call concerning satellite

installations.

Attracts potential customers by answering product

and service questions; suggesting information about

other products and services.

Opens customer accounts by recording account

information: Opens customer accounts by recording

account information.

Resolves product or service problems by clarifying

the customer's complaint; determining the cause of

the problem; selecting and explaining the best

solution to solve the problem; expediting

correction or adjustment; following up to ensure

resolution.

Maintains financial accounts by processing customer

adjustments.

Recommends potential products or services to

management by collecting customer information and

analyzing customer needs.

Prepares product or service reports by collecting

and analyzing customer information.

Contributes to team effort by accomplishing related

results as needed.

Work as a team with other administrative staff and

management to accomplish goals and maintain

workflow.

Process mail and incoming correspondence in

accordance with compliance and document routing

procedures;

Answer multi lined telephones and route calls as

appropriate;

Create internal/external presentations,

correspondence and spreadsheets as assigned;

Compile client information and research as

assigned;

Process mail and incoming correspondence in

accordance with compliance and document routing

procedures;

May communicate with individual clients to schedule

appointments for visits; Maintain calendars and

coordinate visits as assigned;

Create correspondence and/or log activities in

contact data management system; Ability to

interpret financial data and terminology crucial.

Professional liaison for vendors and ensure

appropriate coding and payment of office-related

invoices; Professional liaison for office

facilities and maintenance issues.

Ability to interpret financial data and terminology

crucial

Schedule and set-up meetings, conference calls,

catering as required;

Maintain and order office supplies and marketing

materials; Make routine travel arrangements and

complete expense reports;

Build and maintain various logs, files and tracking

systems in accordance with compliance standards.

Efficiently and professionally communicate with

institutional administrators and act as

professional liaison with consultants.

Education South University, Savannah, GA 31405

March 2003 - June 2005

Interests Cheerful position for a pleasant phone voice

employee with strong communication skills, and who

presents a very polished, professional image to

clients and visitors alike.

References References are available on request.

Contact this candidate